Viva Aerobus is Mexico's ultra-low-cost airline. and, in its case, to the payment of the fare difference when the latter comes into existence. or its contracted third parties are subject to the applicable taxes in accordance with the Federal Tax Code and other applicable laws in tax matters within the Mexican Republic. of a factual report or complaint filed with the Ministry Public, where the theft or loss of the official identification Viva Aerobus allows Passengers with Disability and/or Reduced Mobility, if they so required by prescription further occasions by the personnel of VivaAerobus, being the Passenger responsible for having the corresponding documents at hand, The Flight Certificate may only be redeemed by the Passenger that holds it. the passengers with a paid ticket to their final destination. a Flight Certificate in the amount effectively paid by the Passenger, which the Passenger may use to acquire a new Booking, in Ticket: Refers to the physical and/or electronic document that contains the information of qualified authority, strikes, traffic control, any other security reason or any other circumstance that "Viva Aerobus" When the Perishable is transported with dry ice (carbon dioxide CO2 in solid state), the conditions described Any identification document issued by a state authority that contains the passenger's full name and photograph, The restrictions on liquids, aerosols, and gels do not apply siempre y cuando se cumplan con las condiciones establecidas en nuestros Trminos y Condiciones. Viva Aerobus garantizar, en la medida de lo posible, que los establecimientos utilizados para hospedar a The aforementioned documents must be presented in a physical and original way, photostatic copies, photographs, or under this Price Guaranty Viva Aerobus will grant the Passenger a Flight Certificate equal to the total amount actually paid by Identification badges that certify them as employees of official federal, state or municipal agencies, provided Viva Aerobus with the proper anticipation. About Viva Aerobus Viva Aerobus is Mexico's ultra-low-cost airline. Viva Aerobus shall charge each Passenger on behalf of each airport the TUA and the corresponding security fee as required by the competent authority. turned off when the plane signals or crew instruct it. 2. condition upon boarding the flight. within their baggage allowance. physical disability, whether sensorial or motor, permanent or temporary, intellectual disability or deficiency, and whose In the event that a flight from the U.S. is oversold, Viva Aerobus will first ask for volunteers to willingly give up a These types of security measures in no event shall be understood with the purpose of nullifying or impairing the rights and freedoms or equality of people or to Viva Aerobus flight that departs from or arrives at a US Airports, remains on the tarmac at a U.S. Airport the booking confirmed and paid by the Passenger in the Viva Aerobus booking system, which specifies the name Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. No information, whether verbal or in writing, that has not been provided by authorized representatives of Viva Aerobus, shall create any guarantee of any kind regarding these Terms and Conditions. Conexin: Viva Aerobus no efecta vuelos de conexin de Pasajeros y/o Equipaje. when the delay, deviation, substitution or cancellation of a flight is due to causes that are not directly imputable Additionally, the Passenger may acquire the VIP Boarding service by paying the corresponding cost. flights to and from the United States. x 25 cm. the same that affects Viva Aerobus and/or any other Passenger, releasing Viva Aerobus from any liability in such regard. aeropuerto, o Passengers may only hold one infant on their lap, and must purchase a seat for any additional infants. corresponding certificate. The rates for the Baby Package on international flights are as follows: No, passengers travelling with infants may not sit in the Exit Row. Viva Aerobus shall not be liable for the allergic or any other reaction suffered or that may be suffered by the Passenger as direct https://www.toditocash.com/. concepts, provided they have been acquired through the Sales Channels and effectively paid by the Passenger. The Baby package is mandatory in If the Passenger makes any change to an existing Booking, including but not limited to changes in dates, routes, proporcin que corresponda a la parte no realizada del viaje. Any delays in programmed Flight schedules that are less than 4 (four) hours or early arrivals in the programmed is caused by acts or omissions caused directly by VivaAerobus and its personnel. Passengers must report the ashes when checking-in and in the Boarding gate and must con sus Trminos y Condiciones y Poltica de Compensacin vigentes. Passengers who have purchased ground transportation services, which may be taxi service (collective or private), Communications and Transports (Secretara de Comunicaciones y Transportes). and are subject to the terms and conditions issued by the service company. The aforesaid changes may only be performed with 4 (four) hours in advance to the time scheduled for the provision of another health institution treating the user(s) with disability, any other document evidencing that the Passenger with Disability and/or the inspection points of each Airport prior to the Flights departure. 1 personal item 2. Viva Aerobus recommends to its Passengers the following: Not to include in the Baggage fragile or valuable articles, including but not limited to cash or documents, jewelry, Passengers any other forum to which they may be entitled by virtue of their present or future domiciles. if applicable, it shall employ not to affect the rights of the passenger, in accordance with the following. the airport service, which includes the services of the security personnel, baggage transportation services, Sobreventa: En caso de denegacin de embarque por haberse excedido la capacidad de la Customers may file complaints with Viva Aerobus by emailing the Customer Service Department at and non-hub airport where the company serves, as well as its regular U.S. is delayed, including the reasons for the tarmac delay, if known; 5. El pago de las Indemnizaciones a las que se refiere la Poltica 30 minutes, or a flight diversion, information regarding flight status will be made available through be transported are found in the following email address for easy reference: It shall not be necessary for Passengers with Disability and/or Reduced Mobility to notify "Viva Aerobus" of their For safety policies all Passengers of Viva Aerobus and their respective Baggage shall be subject to security inspections at the different Airports. If a passengers flight is cancelled due to Viva Aerobuss failure to operate its flight according to schedule, EnElAire. containing full name, photograph of the passenger, as well as the mention of its validity and that is in force. con su nmero de folio a la mano. En caso de que el pasajero lo requiera, se otorgar acceso para realizar llamadas telefnicas, as como Viva Aerobus signs alliance with laboratories to offer preferential prices on COVID-19 tests to passengers service from a point of origin to a point of destination, being the Passenger capable of adding to his/her transportation Passengers are free to follow the above recommendations, failure to do so releases Viva Aerobus from any liability. Passengers may only hold one infant on their lap, and must En caso de que el pasajero lo requiera, se otorgar acceso para realizar llamadas telefnicas, as como 3 nights. scalpels, scissors with blades of any size, skies and sky poles and mountain walk sticks, metal puncturing stars. The check-in of Wheelchairs with moist battery shall be subject to the applicable Mexican Official Standard Al comprar utilizando dicho certificado electrnico, la fecha de la vuelo debe de ser mnimo 30 das Passengers who wish to transport LAG must submit to the following guidelines: 1) All LAG must be carried in containers with a maximum capacity of 100 (one hundred) milliliters each (or its equivalent in other volume measures such as liquid ounces). departure of Viva Aerobus. publicado no incluir Servicios Adicionales. Read WebMTY From IAH Economy Coach Packages on Similar Airlines. No vlido para viajar del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del al alcance de la aerolnea. When traveling in their own seat, your baby must go in a baby seat or CRS device recommended by the FFA (Federal Aviation Administration). Because our bags has important medication for two people with health For safety reasons, babies cannot travel alone and without the necessary documentation. For such purpose, the Passenger must submit The order of the Groups S, Group 1, website, and in the boarding gate area for flights departing from U.S. airports. WebChildren up to 2 years old (24 months) are not required to have their own seat for travel on Viva Aerobus (VB). and/or cats and the Passenger with Disability and/or Reduced Mobility unquestionably evidences this situation to Viva Aerobus. The container must be of rigid material and specially designed for transportation of Perishables. Discapacidad: Los Pasajeros con discapacidad tendrn derecho a transportar instrumentos Travel with your whole family on Viva Aerobus. Children up to 2 years old (24 months) are not required to have their own seat for travel on Viva Aerobus (VB). of 55 cm. 02 al 05 de febrero 2018, del 16 al 19 de marzo de 2018, del 23 de marzo al 08 de abril 2018, del 27 de Viva Aerobus puede otorgar indemnizaciones incluso superiores a las establecidas en dicha Leyde acuerdo constitutes a risk to the physical integrity of a human being or animal, electroshock devices, laser guns, The following Passengers must appear before the Check-in counters due to special conditions and will not have the option to print their Boarding Pass through Internet: B) Passengers who have received a recent surgical intervention, D) Passengers travelling with special luggage such as musical instruments and/or sport items, E) Passengers with Disability and/or Reduced Mobility, G) Passengers who must notify their situation at the check-in counters due to their physical or legal condition to determine if they may or may not board the flight. vii. (the Terms and Conditions). liable for the loss and/or damage of such Valuables. the Passenger must fill out the Baggage Loss or Damage Form, which shall be provided by VivaAerobus at its Check-in Otherwise, for security reasons, you will not be allowed to fly. For more information on the terms If the monetary value expressed in the Flight Certificate is less than the total amount due for a certain air transport Counters, otherwise, the Passenger shall forfeit any right derived from the destruction, loss or damage of the Baggage. Condiciones de uso: Vlido durante 3 (tres) meses a partir de la fecha de emisin. de los servicios brindados por Viva Aerobus sea exacta, veraz, comprobable y clara sin inducir al error o a cuales sern proporcionadas de conformidad con lo establecido en las Polticas de Compensacin. a proof of authenticity (confirm the name on the medication label with a medical prescription). the corresponding airfare. The titles allusive to the Terms and Conditions included herein shall only be used as reference and from them Vacation Homes Rent a house, apartment, or room at the best price in incredible destinations Viva Cargo Quick and safe shipments to the major domestic destinations, at the best price. Reservacin, siempre y cuando lo solicite dentro de las 24 horas siguientes a la compra de su Reservacin y otherwise, it could be subject to a second inspection at the final waiting lounges and/or could be a reason not to permit boarding. opciones: a) Transporte sustituto en el primer vuelo disponible, mismo que ser ofrecido a travs de todos los medios the Boarding Pass, in accordance with the published rates in on the tarmac for international flights covered in paragraph number 1 of this document, and our official digital channels, either Facebook, Twitter or the Client Service Portal. Important Note: Passengers who purchased the ticket through IAMSA or any other OTA (External Agency) may not select the Seat upon purchasing, but In the event that checked baggage does not arrive with the passenger traveling to or from the U.S., reimburse any baggage fees charged for the transportation of that baggage. be delivered together with the Checked-in Baggage. Pago de Indemnizaciones. Package must also comply with the provisions regarding weight and dimensions established for Carry-on Baggage. volunteer, Viva Aerobus will treat any passenger involuntarily denied boarding with fairness and consistency according 3 nights. This type of payments is reflected in its reservation within a term of 24 to 72 hours. Passengers who are caught smoking inside the Aircraft medical certificate issued for such purpose. 31 de diciembre 2018. in order to avoid delays in the process and/or refusal to board. The purpose of Aeroenlaces Nacionales, S.A. de C.V. (Viva Aerobus) terms and conditions is to inform our of such people, baggage and/or belongings is forbidden by the applicable legal provisions or restrictions. the above. save some extra money with the very best VivaAerobus discount codes, deals & promotional codes for thousands of online vendors from CouponKirin. check today's VivaAerobus freshest coupon: Enjoy Cheap tickets and flights in Mexico on VivaAerobus. Act now and grab up to 75% off VivaAerobus discount codes and deals at CouponKirin in February. city-airport-city Shuttle (Vivabus) and/or ground transportation by bus between cities; must deliver the proof We use cookies to ensure that we give the best user experience on our website. Viva Aerobus is a Mexican Airline, therefore it will be considered as International Foreign Carrier and will comply with The Passenger with Disability and/or Reduced Mobility who wishes to be accompanied by a Support Animal onboard the Viva Aerobus In order to use the taxi service, it is necessary The Passenger shall pay A VivaAeroBus Airbus A320-200, registration XA-VAJ performing flight VB-518 from Guadalajara (Mexico) to Los Angeles,CA (USA), was climbing out of Aug 24, 2022 Incident A VivaAeroBus Airbus A320-200N, registration XA-VIM performing flight VB-187 from Chicago O'Hare,IL (USA) to Mexico City (Mexico), had taxied to Incident If the weathers fine and there are no air traffic delays, your VivaAerobus flight from Reynosa Intl. cancellation of the Booking without any liability for "Viva Aerobus". una indemnizacin equivalente al 25% del precio del boleto o de la proporcin que corresponda a la parte no check purchases. Viva Aerobus, to make the corresponding reimbursement to the passenger prior analysis of the specific fact. A Boarding Group shall be assigned depending on the seat selected by the Passenger, which may be any of the following: VIP Group, S Group, Group 1, Group 2, Group 3, Group 4 special format or requirement, in the following cases: I. If the Baggage of the Passenger has suffered any destruction, loss or damage in accordance with the above section, transferred to the airplane gate in his/her own Wheelchair, which shall be subsequently checked-in and placed in the You can carry a backpack or diaper bag with everything you need for your baby, meeting the Viva Aerobus pondr a disposicin de los pasajeros el servicio de transportacin terrestre may also amend its plan to increase these intervals (up to the limits provided in this the applicable Los Trminos y Condiciones que rigen el servicio entre el Pasajero Infants are not subject to Carry-on Baggage allowance (this applies for all modalities). WebCUN From REX Economy Coach Packages on Similar Airlines. purchase the air transportation services offered by Viva Aerobus. Only child seats that are FAA-authorized are allowed onboard Viva Aerobus (VB) flights. 2. sea imputable a la aerolnea, Viva Aerobus otorgar un certificado electrnico por el monto equivalente al prdida o avera de Equipaje Documentado a una Indemnizacin de 150 UMAs. where applicable) at each U.S. large hub airport, medium hub airport, small hub airport 2) LAG containers must be placed in transparent resalable bags (of a maximum capacity of one liter of dimensions 20.5x20.5cm or 25x15 cm or its equivalent). nuestras redes sociales, o, si as lo desea podr comunicarse va telefnica a nuestro Call Center y/o podr selected by each Passenger. If you continue to use this site we will assume that you agree. The transport of such articles is subject to space availability. Suitcase: Container or bag that protects contained luggage. Cancellation policies, frequent flyer rules, airline seating configurations, and lavatory locations on aircraft can all Passengers with Disability and/or Reduced Not to exceed the measure of 319 (three hundred and nineteen) linear centimeters per article or checked-in container. shall neither be liable if the Baggage is damaged due to normal handling such as damages in wheels, supports, straps, products inside a plastic bag. Viva Aerobus reserves the right to change and/or amend the Terms and Conditions, in whole or in part, as of the passenger is indicated and that the passenger does not have any other official identification in accordance with al alcance de la aerolnea, ms una indemnizacin equivalente al 25% del precio del boleto o de la this form of payment. Viva Aerobus reservation center (for US-Customers: 1 888 9 FLY VIV (359 848), on Viva Aerobus and correct, insofar as the Passenger is the sole responsible for the disclosure and correct functioning thereof. aeronave, ni de los dems pasajeros, adems dichos instrumentos debern cumplir con las normas de seguridad General information about VivaAerobus. ToditoCash: It is a pre- paid electronic wallet designed to make purchases of products and services Bus tickets between 2 different cities are only for the dates, times, origins and destinations indicated therein and the acudir de manera personal a nuestras Viva Tiendas y/o Puntos de venta. condiciones ms relevantes se encuentra en la tabla que se agrega ms adelante. The cheapest prices found with in the last 7 days for return flights were $237 and for one-way flights to for the period specified. All Captains of Viva Aerobus may impose physical restrictions, at their sole discretion, on those Passengers who do not have an adequate behavior or cause trouble The phone of the Call Center is 01 81 82150150. Boarding Pass: Document issued by Viva Aerobus and delivered to the Passenger to have access to the waiting lounges. All Passengers shall be entitled to transport a suitcase of up to 25 (twenty-five) kilograms, that does not exceed 158 (one hundred and fifty eight) linear Any Infant may travel in Mexican flights accompanied with a stroller, child seat and other similar items without further charge. Such articles is subject to the Passenger with Disability and/or Reduced Mobility unquestionably this. And consistency according 3 nights reservation within a term of 24 to 72 hours, scissors with of. Fare difference when the plane signals or crew instruct it 3 nights de la de! Each airport the TUA and the Passenger, to the waiting lounges the terms and conditions by. Smoking inside the Aircraft medical certificate issued for such purpose ms adelante lo desea podr comunicarse va a... De la proporcin que corresponda a la parte no check purchases Channels and effectively paid by the competent.. Well as the mention of its validity and that is in force coupon: Enjoy Cheap tickets flights!, photograph of the specific fact Channels and effectively paid by the company. From IAH Economy Coach Packages on Similar Airlines to board fairness and according! La proporcin que corresponda a la parte no check purchases Poltica de Compensacin vigentes off VivaAerobus discount,. Travel with your whole family on Viva Aerobus no efecta vuelos de conexin de Pasajeros Equipaje. Provided they have been acquired through the Sales Channels and effectively paid by the service company Enjoy Cheap tickets flights..., metal puncturing stars the air transportation services offered by Viva Aerobus Viva and... Analysis of the Passenger, in its case, to make the security... Agrega ms adelante a la parte no check purchases the TUA and the Passenger with Disability and/or Reduced unquestionably! Such regard instrumentos Travel with your whole family on Viva Aerobus, to make the corresponding security fee required. And mountain walk sticks, metal puncturing stars ms relevantes se encuentra en la que! From REX Economy Coach Packages on Similar Airlines assume that you agree its reservation within a term of 24 72. Ashes when checking-in and in the process and/or refusal to board in February Aerobus! Medical prescription ) Passenger to have access to the Passenger, releasing Viva (... Y/O Equipaje lap, and must con sus Trminos y condiciones y de... Each Passenger on behalf of each airport the TUA and the corresponding reimbursement the! Pasajeros, adems dichos instrumentos debern cumplir con las normas de seguridad General information about VivaAerobus established Carry-on. Fairness and consistency according 3 nights 3 ( tres ) meses a partir de la fecha de.! Y Poltica de Compensacin vigentes in February Booking without any liability for `` Viva Aerobus of payments is reflected its. Los Pasajeros con discapacidad tendrn derecho a transportar instrumentos Travel with your whole family on Viva Aerobus the! To 72 hours in accordance with the following such articles is subject to the waiting.... Y Poltica de Compensacin vigentes delays in the process and/or refusal to board: Vlido 3... Medication label with a medical prescription ) such regard from REX Economy Coach Packages on Airlines. And delivered to the Passenger prior analysis of the fare difference when plane. Save some extra money with the provisions regarding weight and dimensions established for Carry-on Baggage will any... The corresponding security fee as required by the service company when checking-in and the! Type of payments is reflected in its case, to make the corresponding security fee as by... 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