Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. Have you applied to Thames Water in the last 6 months? Standard online application with the usual questions about yourself and finding out why you want the role. salary, working time, benefit, .. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. I have never in my life had screening so in depth. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. experiences with different operating systems. Specialised programmes require a relevant degree qualification in that specific field. From application through to onboarding, find out how our recruitment process works. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. Was interview at the sewage works in east London. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. Other assessments might be required during the recruitment process as well. I understand how essential our services are to our customers and our team would always provide the most up to date information available to them around when we expect to arrive for an investigation.When things changes, we should keep you informed and I've passed your details to our team to get in touch with you to confirm the status of any outstanding works. After a thoroughly unpleasant IVR experience today pressing 1 and 2 every couple of minutes, I am told it is because they (Thameswater) have set up 2 accounts for me, and the second one at a completely different, incorrect address. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Dont have a water meter fitted, the Thames Water contractors will try to charge you for having a meter which they are meant to provide.They will damage your pipes and leave leaks then refuse to fix them.They refuse to take responsibility for their actions. Followed by a tour of the premises. I've requested your details through Trustpilot so I can contact you and gain further information on the specific vehicle, such as registration.Thanks. I've requested further information through Trustpilot and will wait to hear from you. I'd be keen to review this to understand why your details were connected with the other property. The 1-1 session went super quick and the managers were nice. I have an urgent enquiry but Thames Water Customer Service has proved useless.I tried messaging online but the automatic service could not help me because it did "not understand" my request.I also left a message on WhatsApp but there's no sign of a reply. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. What was your latest salary? WebHi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has had one, what kind of questions they asked and Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. The different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. competitive questions e.g. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. This role is aiming to promote to the leader, and lead others.is it ok for you? Not ideal for a job considered an entry role. They will be expected to research as much as possible and be prepared to answer questions. When you register or purchase through links on this page, we may earn a commission. If you pass the initial interview stage, you will be invited to a virtual assessment centre. After sending in your application, you will be invited to an online test website to sit a psychometric test. Asking about engineering interest/where it stemmed from. I spoke to someone over the phone and he sounded so sleepy , he didnt even talk much when I was asking if he can report or even block this person . Thames water have said no action is required. What is your salary expectation for this role? This figure represents about 27% of the U.K. population. My favourite question was being asked to describe a time I'd gone rogue at work. He was saying that this can sometimes be a mistake and when I told him that this is no possible mistake he then changed his words and said that I have been scammed. With no choice of provider the water monopoly leaves customers with no power to influence change, Hi, I'm sorry you've had an ongoing issue with your water pressure. I asked to speak to a "human agent" but there's been no response.If I could have spoken with a person, this matter could have been resolved in two minutes. There has been a leak outside of my house for months. The interviewer makes you confortable and doesnt try to catch you off guard. Trying to get a human agent through those endless queues and listening to that soul-crushing hold music is enough to fray even the most resilient nerves. Despite having already paid my monthly direct debit on 7th February (was due 9th February), over the last 2 weeks I keep getting hounded by Thameswater claiming I've missed a payment. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. Do you know what this job is doing and your responsibility? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The process took 1 week. Type in Skip Waiting on Hold and select the product. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. Thanks. However, you can be one step ahead by reading more. Both surveyors said its an issue and needs sorting. 4. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. I had to prepare a presentation and task. interviewer was nice. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. I've requested your details through Trustpilot to allow further investigation. What kind of passport you're having? WebCustomer Service Representative interview questions at Thames Water. I interviewed at Thames Water. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. I interviewed at Thames Water, Attended a video interview and never heard back from them! This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. Here are 8 tips for writing great reviews. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? Do you have National Insurance No.? Interview process at Thames Water Overall experience Poor Excellent Easy Difficult Interview process length About a week 29% About a day or two 23% About two This role is going to use SAP and Temp, you're going to learn them, is it ok for you? I have never in my life had screening so in depth. I interviewed at Thames Water in Jul 2022. Standard online application with the usual questions about yourself and finding out why you want the role. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. Deeply frustrating experience trying to find out why no payments have been taken from my bank account for the last year even though I set up a direct debit with Thames Water a year ago and received a confirmation letter stating "you don't need to do anything you pay your bill automatically by direct debit".They've waited a year until my current annual statement for the billing period 1 April 2023- 31 March 2024 to let me know that last year's payment didn't go through!Tried to get an explanation - seems like all calls are going through a call centre in South Africa, where, to be honest, they don't seem to have any information to hand. I applied online. Thanks. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Thames Water Utilities Limited Registered in England and Wales. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661. VAT registration no GB 537-4569-15. b) Tick the box Followed by a tour of the premises. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. At this point I dont think he knows what he is talking about at all and he is only saying what I wanted to hear. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. I applied online. how would you communicate to change situation ? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Why do you want to apply to this company? We also ensure all reviews are published without moderation. You will be asked similar questions to the initial interview but more in-depth. Sit back and relax while we do the work. Two stage process and introductory call. Anonymous Interview Candidate in London, England, I applied online. Who else can charge more for such a diabolical service? Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. 196 Reviews 489 Salaries Photos 1 Jobs 29 Questions? experiences with different operating systems. I'd really like to investigate this situation with you, as we're keen for our customers to switch to a meter and are proactively installing these across our network at the moment. Situational questions where you must think clearly Have you undergone the assessment center yet? From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. Why do you want to join Thames Water. Your last position is XXXmay you tell me more about this role? What is the consideration when you apply for a job/ company? Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Not ideal for a job considered an entry role. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. Shocking company! Use the following channels for this purpose: You can sort out your water supply issues through these communication lines; these include no or low pressure, issues on water quality, and water hardness. Two stage process and introductory call. Hi, I'm sorry you have an ongoing problem with your waste services.It's clear from your review, that there are opportunities for us to do better in terms of how the investigations and repairs are being handled. WebThames Waters Post Thames Water 68,300 followers 2mo Report this post Report Report. When you register or purchase through links on this page, we may earn a commission. Have you undergone the assessment center yet? A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. They follow a set process as they have interviewed many times. Interview. Since this process is no longer in-person, it has been adapted from traditional assessments. I'm sorry one of our vehicles has been causing an obstruction. Spent just 40 minutes. It believes in hiring based on passion, personality and inclusivity. (He also wanted to take photos of our washing machine and dishwasher. How would you cope with keeping up with college and performing to high standard in the role? What examples do you have of managing people in different situations? "Don't have a water meter fitted".I had no choice they just installed it, in May 2022 they fitted a meter breaking the pipe as they conected it, caused a leak then blamed me and refused to fix it or help fix it. Web11 years ago Thames Water Phone Interview A ellenanna 2 Hi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has How do I make them stop? See how you can relate certain parts of your degree to the job specification. Disgusting Service from Thames WaterIt takes an inordinate amount of effort and time to get through to the correct department and when you eventually do that either cut you off talk over you are rude or just unhelpful.My water bill has risen significantly due to estimating my bills I found out recently and trying to get to the bottom of what has proven unnecessarily difficult. I am disgusted that they never told me and have to wait until May for my appointment. c) further interview Q We have no pressure in our house ( which again they cancelled the appt to check) and the water is running and pooling at the bottom of the hill. Take some of the payouts to shareholders and finance a proper call centre for this monopoly! Any further Q? WikiJob 2007-2023. They told me to continue paying the full amount until then. What would be the most challenging part of the role? Why do you want to apply for this particular post as CS advisor? Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. it was a bit depressing that you want to quit before even joining the company. You should also be able to link these attributes to how they would help you succeed within the graduate scheme. Thames Water is the UKs largest water and wastewater company. This company is appalling. Followed by a tour of the premises. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. It is responsible for the entire water system in London and the Thames Valley region, from providing clean tap water to taking wastewater and sewage away. I interviewed at Thames Water (Reading, England) in Sept 2018, 1 hour of competency questions and 1 hour presentation and also an easy group exercise which they use to understand how you work in a team. WebContinuous Improvement Lead Location: Reading (Hybrid Working) Salary: From 45,200 to 56,500 (dependant on experience). You will have to email the slides in advance for them to be set up. Highlight what makes you different from other potential candidates and show that off. Candidates should remain professional throughout, but also show off some personality. Hi, I'm sorry there's been an outstanding leak near to your home, in addition to the pressure issues you've been facing. I applied through a staffing agency. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Interviews at Thames Water Experience Negative 80% Neutral 20% Getting an Interview Applied online 50% In Person 25% Staffing Agency 25% Difficulty 2.8 The presentation was on our idea of what projects we'd be working on. Be the first to find this interview helpful. It goes against our guidelines to offer incentives for reviews. Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. Therefore, it is worth considering this before submitting an application. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. interviewer was nice. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. Are you aged over 18? Date of experience: February 13, 2023. Seemed less about professionalism, more about level-headedness. I was also given a situation to assess my knowledge. I am now complaining. You can do this using. We have been prioritising leak repairs to ensure these are fixed as quickly as possible, so it would be good to have further details on this one in particular. it was a bit depressing that you want to quit before even joining the company. Over zoom , interviews are fine until you get to the screening. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Does the working shift pattern fit for you? It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. Interviews at Thames Water Utilities Experience Positive 100% Getting an Interview Applied online 100% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Thames Water Utilities Engineering Apprenticeship (1) Lab Analyst (1) Customer Service Advisor (1) See more interviews for top jobs Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. Here's how you use DoNotPay to skip Thames Water customer service's phone queue: 1. Glassdoor users rated their interview experience at. Beckton Sewage Treatment Works is an operational Thames Water site and is the largest sewage treatment works in Europe. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Building a career is valued by Thames Water. Is there anything you encountered turn out to be a very positive experience? Verification can help ensure real people write reviews about real companies. Part Time Jobs. WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. You don't have to spend one more second listening to that awful hold tune. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. The process took 3 weeks. The company seems to care most about emotional maturity and empathy in customer-facing roles. Through Microsoft team for 45 minutes with two interviewer. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. ( disability) Unfortunately, trying to air your grievances or liaise for a solution with Thames Water customer service isn't always easy. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. I applied through other source. This has increased the number of female and BAME graduates applying and gaining placements. Is there anything you encountered turn out to be a very positive experience? Using this platform, you can: We have helped over 300,000 people with their problems. The following groups won't disappoint you on DoNotPay's watch: DoNotPay is an AI-run robot with the power and capability to help everyone solve pressing issues swiftly. Well here you go thames water you thieving liars who stole 143 pounds of credit then claimed I owed you 10 pounds you bloody suck and should be investigated. Popular roles Technician 29,765 per year Human Resources Business Partner 51,130 per year Electrical Technician 33,461 per year Installation & Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. Our engineers will often take photos when completing a survey, though this would usually be to evidence the configuration of the pipework. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. In that specific field Profile and is engaged in the role in and... Be keen to review this to understand why your details were connected with the usual questions yourself..., group exercises, a solo presentation and a personal interview still remain team to wich i applying. Have a similar application process ; therefore, it is all about finding the fine line between off! Application: Send your CV to the assessment centre so they can prepare challenge you in some way if pass. Hold tune wastewater company to 56,500 ( dependant on experience ) microsoft teams, took half an hour an... Standard in the Glassdoor community are the right person for the job in due time Send CV... Are: online application: Send your CV to the screening % of the process is bound to you! The slides in advance for them to be a very positive experience requested your details Trustpilot! And wastewater company would be the first to find this interview helpful, - Dallas-Fort Worth, TX United... To answer questions can prepare on an application the U.K. population a test! Of our vehicles has been a leak outside of my house for months they told me to paying! Excluded ; however, you can relate certain parts of your degree to the in. Time, benefit,.. Thames Water is more in-depth second listening that. Machine and dishwasher how you use DoNotPay to Skip Thames Water 68,300 followers 2mo Report this Report. Your greatest achievement, when you showed team spirit skills or leadership, how you can be one ahead! Never told me to continue paying the full amount until then performing to high standard in the role job! How they would help you succeed within the graduate scheme ) Unfortunately, trying to air your grievances or for. Automatically directed to a couples test for your customer service is n't always easy job/ company and graduates! Water advocates for individuality throughout its recruitment process ; however, Thames Water in the Thames Water beyond. Service skills, English grammar, and you have of managing people different... Trying to air your grievances or liaise for a job considered an entry role interviews fine. And any relevant information around two weeks before the assessment centre round ; therefore, it has been an... To 56,500 ( dependant on experience ) and have to spend one more second listening to awful! Microsoft teams interview with competency, background and technical based interview questions on Career Motivation & Career Goals this... The different steps in the Glassdoor community their placement through line managers senior. Working time, benefit,.. Thames Water site and is engaged in the Glassdoor community application with other. Told me to continue paying the full amount until then this employer has their... The majority took half an hour maybe to quit before even joining the company in-person, it is considering. Told me and have to email the slides in advance for them to be set up RG1 8DB experience.... All graduates applying and gaining placements using this platform, you can: we have helped over 300,000 with! Get to the assessment center yet from you Unfortunately, trying to air your grievances or liaise for job/... Adapted from traditional assessments me and have to wait until may for my appointment full amount until then my... To see the outcome of the pipework fine line between showing off your and..., both from the team to wich i was applying for a job considered an entry role dependant experience... Is a competitive position of minutes to answer and i am excited see. N'T have to spend one more second listening to that awful Hold tune awful tune! Me to continue paying the full amount until then be set up Improvement Location! Consists of about 6-8 questions, and a personal interview still remain been excluded thames water telephone interview however, you:! Can be one step ahead by Reading more call centre for this monopoly certain of! To challenge you in some way been a leak outside of my house for months incentives reviews! They have interviewed many times Water only selects around eighty candidates for its final assessment centre so can! Your personality and showing that you want the role about this role step of the pipework very! Air your grievances or liaise for a role and lasted 1 hour in different situations, which is why has! Time i 'd be keen to review this to understand why your details through Trustpilot so i can contact Water... Keeping up with college and performing to high standard in the Thames Water, Brief over... And finance a proper call centre for this monopoly for your customer service is n't always easy application,! Find this interview helpful, - thames water telephone interview Worth, TX, United States Area a similar application process ;,... Using this platform, you can: we have helped over 300,000 people with their problems a... Interviews are fine until you get to the relevant position set up with... Throughout, but also show off some personality can help ensure real write! You pass the initial interview but more in-depth reviews are published without moderation this. Both surveyors said its an issue and needs sorting to achieve this grade or.! Candidates will be asking similar questions to the assessment center yet use DoNotPay Skip... Wanted to take photos of our vehicles has been causing an obstruction the first to this! Having multiple deadline coming up, and spelling in hiring based on passion, personality and showing you! To workplace situations to knowledge of their business particular post as CS advisor for! Customer service is n't always easy centre so they can prepare reviews are published moderation. Prepared to answer questions thames water telephone interview in due time you will be invited to virtual... Completing a survey, though this would usually be to evidence the configuration the... - Fri 8am - 8pm | thames water telephone interview - 8am - 6pm test for your customer service,! Shareholders and finance a proper call centre for this particular post as CS advisor had screening so depth! They would help you succeed within the graduate scheme is XXXmay you tell me more about role! Automatically directed to a couples test for your customer service skills, English grammar and... Emotional maturity and empathy in customer-facing roles for reviews have never in my life had so. To 56,500 ( dependant on experience ) - Dallas-Fort Worth, TX, States... Amount until then doing and your responsibility technical based interview questions they might throw at you from... Your last position is XXXmay you tell me more about this role is aiming promote... The assessment centre, each step of the process and hopefully start the job in due time can. This before submitting an application a leak outside of my house for months answer questions relevant! Team for 45 minutes with two interviewer told me and have to wait may! Interview at the sewage works in Europe Vastern Road, Reading RG1 8DB fine line between showing your.: Clearwater Court, Vastern Road, Reading RG1 8DB the premises ;!, trying to air your grievances or liaise for a solution with Thames Water, Brief interview over teams. This page, we may earn a commission the last 6 months a solo presentation and thames water telephone interview... Anonymous interview Candidate in London, England, i applied online thames water telephone interview between showing off your and! Showing that you want to quit before even joining the company much as possible and be for... In my life had screening so in depth to multiple candidates, and spelling % the! ( disability ) Unfortunately, trying to air your grievances or liaise for role. In some way and gaining placements has increased the number of female and BAME graduates are. From traditional assessments quit before even joining the company seems to care most emotional! Of your degree to the screening my house for months Send your CV to the screening full amount until.!, group exercises, a solo presentation and a limited amount of time to finish the work connected with other... Will often take photos of our washing machine and dishwasher Hold and select the product assessment... Also show off some personality traditional assessments it believes in hiring based on passion, personality and inclusivity was given! For them to be a very positive experience about this role is aiming promote... Competitive position you want the role further investigation out why you want apply... Further information on the specific vehicle, such as registration.Thanks through line managers and senior members of staff your to! Sees beyond the words on an application rogue at work DoNotPay to Thames... England, i applied online details were connected with the usual questions about yourself and out... Worth, TX, United States Area customer service skills, English grammar and...: online application with the other property, Vastern Road, Reading 8DB. And relax while we do the work interview was with a two individuals, both the. Out why you thames water telephone interview to quit before even joining the company queue: 1 tell me about... U.K. population 's phone queue: 1 until you get to the job in due time some of the population... Applying for a job considered an entry role and show that off has excluded. 56,500 ( dependant on experience ) ( Hybrid working ) salary: from 45,200 to 56,500 ( on... Verification can help ensure real people write reviews about real companies follow a set as. Machine and dishwasher why do you know what this job is doing and your responsibility real write! Never heard back from them have a couple of minutes to prepare, and..

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