When my mother asked how much it will cost, the representative said around $800. Roto-rooter plumber Installed water pressure booster on 08/22/2022. After he left, I went to use the shower. 4 grand! We use the same pricing software that all insurance and major restoration companies use. Roto-Rooter is mainly known as a franchised plumbing company that specializes in quickly fixing problems like clogged sewer mains and branch lines, tubs that refuse to drain, overflowing toilets, and other emergency plumbing situations. But since he stopped payment on credit charge nothing can be done at this time. Win or lose, it'll cost them money. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. Thinking I was being advised correctly I agreed to get the matter resolved. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. Provide the man with the refund. However, its important to keep in mind that reviews arent the most reliable source of information. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. I left to go to work and my girlfriend was present when they arrived. Soon after a 2nd water mitigation guy shows and takes floor samples. Which is not code but would do it since that is what you prefer. We are being reasonable. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. BBB is here to help. Lastly, Sean (****) arrived to give a camera inspection. Verification can help ensure real people write reviews about real companies. **** ********** ***, **** ***** They also left fans for the week-end to dry out the dampness that remain. I feel this was incredibly unethical and a bad business practice. $2,694.91 refund for unneeded and overpriced services. Never pay them until they give you what you want. Better Business Bureau: I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. Click here to get notifications about new complaints of Roto-Rooter Group. In the meantime, we gave about 11 profiles. Beware. Desired outcome: I highly recommend Roto-Rooter. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. He gave a price to provide a water mitigation service. To date no additional water damage has occurred. Called RR. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. (He did not have the equipment) we paid first man $905.00 for nothing !. Plumbing, unclogg toilet, lied about findings, over billed. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. BBB is here to help. 2023 Trustpilot, Inc. All rights reserved. The last was 5 days ago, and still no call back or resolution. Customer: John Cooke Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. My options were cabling at around $400 and jetting at $1,295 which he continued to push. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. Inexcusable and Irresponsible! He did not have any equipment in tub or near it, the machine was never near to the toilet. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. So then finally on 1/25 I reached out to Veronica on my own. Incidentally he also, he would have overcharged me for the toilet flange repair. While there was more, this is the short version. The work has a guarantee for 1 year. When we talked to the neighbor. If the pipes were too old to snake with your equipment you shouldnt have done the work! The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. Roto Rooter does not use its own pricing for water restoration. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. Finally the other tech shows and says he needs to snake the sewer drain. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. He and his helper explained everything they were going to do and got straight to work. They don't know what they are doing and are scam artists. Is this your company? On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. Fee: 1.6% charged for him to get the parts Johnson's sewer and drain cont. Tristian had attempted to clear the drain from the basement. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. 2 and a half weeks later, the toilet is starting to back up again. $655 per hr. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. Happened to me too. I opted to cable. I needed to have my sewer line marked for a deck installation. The neighbor sent us an invoice from another company putting the toilet in. I was offered an appointment a few days out, I accepted the appointment. Licensed & Insured. They Saud he'd now arrive at 2pm. BBB Business Profiles are subject to change at any time. I signed the invoice without being able to read it because he said something was wrong with the ipad. We had an emergency plumbing issue today and called Roto around 11:00am. Isaac did not collect any money. She said she would call me the morning of 1/26 and then never did. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. I'll update when I'm done screwing them over. Everything about this interaction felt robotic and not genuine. The stains would not fade. The work has a guarantee for 1 year. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. Everything about this interaction felt robotic and not genuine. Found a little water in laundry area 11/2/22. We can settle on this for $4,000.00 if it is paid within the next 5 business days. I called Roto-Rooter to return to my home and remedy the clog. They would not discuss pricing on the phone. He replaced five feet of pipe with copper pipe. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. I would certainly use them again if I ever need anything. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. Please also include a copy of this review. The gentlemen who showed up (Mike) finished the service in 15 minutes. Desired outcome: Our content is intended to be used for general information purposes only. So What we can do. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. See BBB rating for this plumber in Tinton Falls, NJ. Customer Reviews are not used in the calculation of BBB Rating. 4. This business is in an industry that may require professional licensing, bonding or registration. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. 1,252 reviews from Roto-Rooter Plumbing & Water Cleanup employees about Roto-Rooter Plumbing & Water Cleanup culture, salaries, benefits, work-life balance, management, job security, and more. On the bill, technician stated there were wipes in sewer line. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. Avoid Roto Rooter at all costs. The time is currently 10pm local time. Also contacted my insurance to get directions for filing a claim. Details: Again, no call, no show. I then thanked him and headed to the coast for the weekend. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Business response. Sign up to receive our free weekly newsletter. They changed the sump pump and left Poo Poo water residue on the floor. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. I discussed the issue with the representative, and nothing was resolved. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. Prior to the installation my kitchen sink was working normally. Bill checked as commercial instead of Residential Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. Thank you for your assistance in this matter. Called Roto-Rooter to fix a gas water heater. The plumber Alex that you recommended would have came back. There was no water remediation for this customer. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. He tried cleaning the toilet, which did no good. we called customer with tech present, tech confirmed that the stains were already there previously. But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. Parts and supplies: $725+ He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. Need to find a different location? Schedule Online. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Refund of excessively high price. BBB Business Profiles generally cover a three-year reporting period. We received the following reply from a supervisor: I declined the service. It took the Roto Rooter plumber about 20 minutes to rod it out. Got about a 6 inch size fibrous amount of rolled up roots. We were charged $784.47. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. For your reference, reasons for rejection are included below. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. I told him i just wanted it to be snaked. Gary, Todd, and Alex did a fantastic job. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. We had to travel three hrs total to wait for them. Tristian charged the customer $905 for his time. This company needs to stop this practice immediately. Your people are encouraged to overbill and lie about the work they do. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. Overall they spent 7 hours in our house from Monday-Sunday. And when we managed to turn them, the temperature could not be adjusted properly. Mr. Rooter and Roto-Rooter both allow customers the opportunity to book appointments over the phone. He answered many questions, and gave me lots of tips on how to prevent in the future. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. This review was chosen algorithmically as the most valued customer feedback. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. He quoted $750, and the other plumber charged $229. BBB Business Profiles may not be reproduced for sales or promotional purposes. We called for a snake job only. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. Another Roto-rooter technician followed up with a camera. DEFINITELY WILL BE REPORTING THEM TO THE STATE. He really knew what he was doing. Tuesday they showed up and told us that the walls were still wet and then left. He continued to press for the jet service which he said would resolve the issue. The labor is approximately $800, and there is a fee of 1.6% to get the materials. We did all that can be done with it at this time. There is no possible way they have a legitimate 4.8 stars. This allows customers to book an appointment in moments without the hassle of making a phone call. The 1st man that came out wanted to only give us a price for clean up. Customers is satisfied. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. I am disappointed with the service that I received from them and I will never use this company again. BBB Business Profiles may not be reproduced for sales or promotional purposes. 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Allow customers the opportunity to book an appointment in moments without the hassle of making phone.

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