To return products to us, please contact Customer Services who may at our discretion arrange for one of our couriers to come and collect the products from you and we will cover the costs of the return. If youre off sick and have pre-booked holiday that youre too unwell to take, you can ask for the holiday to be cancelled so you can take it another time. But you must follow the absence reporting procedure - otherwise you wont be able to change your holidays to sickness. They usually last for 4-6 weeks but can be for up to 12 weeks in some circumstances. If a products correct price is less than our stated price, we will charge the lower amount. You must call your manager - or another designated manager or absence reporting line where available - at least one hour before the time youre due to start work or by 10am (whichevers earlier). While there is no arbitrary length of sickness absence before dismissal, the employer should allow an employee a reasonable amount of time to recover and return to work before initiating disciplinary proceedings. Return to work support should also be covered, including guidelines for making adjustments to roles, the work environment or work conditions to aid the return to work. It should be agreed with your employee in advance. For example, fostering a non-judgmental environment of openness. During this period you are able to book a maximum of 2 deliveries, of which no more than 1 can be booked for delivery during the period 23 - 24 December. The Christmas delivery period is from 20 December to 24 December inclusive. You are responsible for keeping confidential your username, password and any other information relevant to your access to our website or mobile app. You can contact the EAP on 0800 069 8854. You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining full payment from you in the event a failed payment occurs. Can an employer refuse a request for unpaid leave? Employees who are also magistrates will need to be off work for at least 13 full days or 26 half days per year. This category only includes cookies that ensures basic functionalities and security features of the website. Examples of a family emergency include a childs accident at school and disruption to care arrangements. Our Quality Guarantee does not apply to any products that have been recalled but this does not affect your legal rights in relation to recalled products. We also use third-party cookies that help us analyse and understand how you use this website. Keep your manager updated with any new information about your health and how youre progressing towards recovery. Have adjustments been made to the employees duties, workplace or working conditions to assist their return to work? Remember we have an Employee Assistance Programme (EAP) who can provide colleagues with support. Listen and respond to our customers feedback and react accordingly. Pierced jewellery and cosmetics; Gift cards, postage stamps, E top-ups, lottery tickets and scratch cards. Theres more details about the process well follow in the Short-term Sickness Absence Process. Read more arrow_forward. If you think that any product you have received does not match its description, is not of satisfactory quality, does not meet any relevant guarantee we have made, or is otherwise faulty or defective, then in the first instance please contact Customer Services who will do their best to assist you. We also use third-party cookies that help us analyse and understand how you use this website. All absence is lumped together and results in disciplinary action even if it is down to operations or injuries through no fault of the individual. You will be guided through the "checkout" process by a series of instructions. We will always stipulate an expiry date for a discount or offer, which may be linked to the date of acceptance or delivery of an order. Unscheduled absence. 542691 We'll assume you're ok with this, but you can opt-out if you wish. In the case of all applications for unpaid leave, the process can be complicated. We may at our discretion arrange for one of our couriers to do this for you. We follow a "Challenge 25" policy for the purchase of alcohol and other age restricted products such as knives, DVDs and aerosols. Should an investigation be carried out to ascertain wider issues or risks? For some products sold individually by weight you may also be able to choose items within approximate weight bands, or of an approximate thickness or size. It is possible that if you do not allow paid time off for compassionate reasons, an employee may visit their GP to be signed off sick, if your companys sick pay is more generous. This website uses cookies to improve your experience while you navigate through the website. Any items added before this cut-off time will automatically form part of your order. An employer can also refuse unpaid leave for study and training purposes where it does not consider that the training would benefit the business and where it would not be able to meet customer demands if the training were granted. WebThis ambient warehouse in South East England covers 900,000 square feet. If that is the case we will try to contact you as soon as we are able to in order to reschedule your delivery timeslot and date. If you add a new product which was not in your original order and which is not sold individually by weight (see section 7.11 below), we will charge the price stated to you for that product at the time you amend your order. Dismissal due to capability more specifically, due to incapacity and the individuals inability to perform tasks is one of the five potentially fair reasons for dismissal. If youre sick for more than seven consecutive days, youll still need to give us a medical certificate for this period, just like if youre ill in the UK. If you qualify for Statutory Sick Pay (SSP) and Co-op Sick Pay (CSP) then CSP will be paid as the difference between SSP and your normal wage. This is done by "reserving" 1 against the card you have used for payment. If youve got more than one job at the Co-op, you need to follow the absence reporting procedure for both roles. We do not accept any other vouchers (including those obtained in-store at Morrisons or otherwise). Employers, however, should proceed with caution and take advice to avoid risking tribunal claims. You will also need to enter certain details during the "checkout" process. For dismissal by reason of sickness absence to be lawful, an employer will need to ensure they are meeting their duties by law. If an employee has requested adjustments to be made, you will need to assess the implications fully. I feed my kid with Morrisons 3 box of produce nearing its use-by-date but Facebook critic who shops in M&S shamed me for giving them bad food. A sickness absence policy can help to avoid misunderstandings over what is expected from employer and employee. Has a disabled employee been offered reasonable adjustments to their working conditions so that they may return to work. There are several scenarios where an employer might consider dismissal due to sickness absence. For jury duty, you will have to allow the employee to be off work for as long as they are required to serve as jurors. If youre coming back to work after an extended absence, you might need a phased return. But if your absence lasts for longer than this, you should agree with your manager when you need to call. Never been entitled to sick pay as it requires ~ 6 months sick free work for 1 week pay Impact of Absences It is your responsibility to ensure that the person accepting delivery is over 18 and can demonstrate this to us if challenged. (See our "Discounts and Offers" section and our Voucher Terms and Conditions here for more details). And if youre off sick for a prolonged period of time, the steps well take to manage this are set out in the Ongoing Sickness Absence Process. We operate our website groceries.morrisons.com and our mobile app, Morrisons Grocery. Payment for all products must be by credit, debit or charge card. Statutory Sick Pay (SSP): employer guide. If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the products and other losses that you suffer as a result of our failure to comply which are a foreseeable consequence of such failure. For example, if an employee took eight weeks of parental leave in their previous job, they have ten weeks remaining to take in their current or future role. Where employees have to stay at home even though they do not have Coronavirus, the most obvious solution is to try to equip them to work from home. In cases of long-term sickness absence, an employer may be allowed to lawfully dismiss someone. The product information contained on our website has been published in good faith and we will do our best to ensure that it is accurate. If the employee meets the age threshold, and returning to work is not possible, early retirement may be a more appropriate solution to consider. The absence reporting procedure applies to all forms of unplanned absence including sickness absence and also things like emergency leave and compassionate leave but the rest of the Absence Policy, and the supporting processes, just relate to sickness absence. Just so you know, if youre working reduced hours during a phased return, youll normally get paid for the actual hours you work. We may modify this policy and our bonus plans at any time without notice. The policy should also indicate how sickness absence will be monitored, including triggers for formal review meetings. Regular contact with an employee absent due to work-related stress, for example, may not be appropriate. Employers may be able to refuse to make adjustments if they can show they are not reasonable. If it is not possible for an employee to do their job at home, and their workplace is closed, then you do not have to pay those employees. We may require someone to sign for your order on delivery. Appointments with the doctor or dentist (unless the employee is pregnant in which case you have to allow paid time off for ante natal appointments). Colours and appearances of products on computer, tablet or mobile device screens may vary slightly and may not accurately reflect actual products delivered. If you fail to do so, we may have a right of action against you for compensation. Also, just so youre aware, while youre absent from work your manager might call you from time to time if theres anything they need to speak to you about, or just to keep in touch with you. Absence should be monitored, and where the standards are not met, this could be dealt with through the organisations disciplinary procedure. WebThe colleague should provide their MatB1 form and Notification of Maternity Leave form to their manager no later than 15 weeks before the due date. In its judgment handed down on 1 April, the Supreme Court confirmed that Morrisons is not vicariously liable for the acts of a rogue employee in a deliberate leak of If you think you have a disability, talk to your manager about it and discuss any adjustments you need. All disability related absence must be treated as unique to the individual Frequency of contact should be influenced by the reason for the absence. Nor can an employer postpone the parental leave if they do not have a significant reason for doing so, and if the request is made by a father or partner immediately after the birth of their child. We will refund to you the cost of any product affected by such issues. We may limit the quantities of products (particularly those on special offer) delivered to any one customer if in our opinion the quantity ordered may jeopardise availability for other customers. You cannot postpone the employees parental leave if it would take them beyond their childs eighteenth birthday and result in them losing their entitlement. Where an employer asks employees to stay at home. Unless you have requested not to be contacted by text message, we may also send this reminder by text message to the mobile phone number you have given us when setting up your account. leave, anniversaries, By submitting, you agree to our Privacy Policy. Depending on the nature of the sickness and the employees disability or needs, this could include changes such as a phased return to work, help with transport to and from work, remote working from home, moving the employees workstation in consideration of reduced mobility, removal of heavy lifting and the provision of a working buddy. This is not an acceptance of your order because we will have to carry out stock and identity checks first. In this guide for employers, we explain your obligations and the associated legal risks of long-term sickness absence dismissals. Examples of a pattern of absence are: Absence happening right before or after scheduled days off. Web1. If you accept a substitute product that we offer in place of a product ordered, we will charge you the price applicable at the time we pick your order for you. The process for recording sickness absence should include a number of key stages. We will send you an automated message which will be shown to you on our website and mobile app immediately after you have placed your order. There are many realities to deal with and company culture should reflect this. (Please see the "Returns" section below for full details). Webqualified); time is built into the attendance policy factoring in healthcare team members heightened exposure to the flu and other such illness. You should check your order in full promptly on delivery. If managers need advice, they should contact ER Services. Here at the Co-op, we know that therell be times when you cant come to work whether because youre ill or something else unexpected has happened. Shift Details: Night position working 4/3/3/4 shift pattern, 6pm till 6am. Necessary cookies are absolutely essential for the website to function properly. This will be classed as paid leave and wont count towards the calculation of absence triggers. If you are concerned about the use of unpaid leave, whether asking your workers to take time off work unpaid or if an employee has submitted a request, we can help if you need guidance on the rules and implications for your business. This offers the team adequate time to find coverage. As a minimum, you should always call your manager the day before your Fit Note expires, to let them know whether or not youll be returning to work. This may include an administration charge of not less than 20. We will use certain third party databases to do so (for example, Experian, Equifax and the IMRG Security Alert scheme). An employer can also suspend an employee from work on medical grounds, i.e. If you want to cancel your order of non-perishable products in whole or in part after this cut-off time, you have seven working days to do so beginning on the day after you receive your order. Not be appropriate website or mobile device screens may vary slightly and may be. Is less than our stated price, we may have a right of action you! Products must be by credit, debit or charge card any product affected by such issues 069 8854 however should! Take advice to avoid misunderstandings over what is expected from employer and employee charge card progressing towards recovery or! Experience while you navigate through the website to function properly reflect actual products delivered carried... Need to ensure they are not met, this could be dealt with through the website may modify this and... 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