Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. There was no housekeeping and I never got a straight answer on why not. There are employees just moving around at snail pace. 1. Who is monitoring guest coming and going? A half-buried ruin - a huge wreck of stones Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. Every child under 48" must wear some sort of life jacket. This was a huge mistake because had she just told me I could've moved funds. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. Rules are rules. Read the long version for specifics on guidance on how to stay from a hospitality perspective. All is not urban sprawl, however: the region is also known for its natural . Regular check in is 4pm. Thank you for a wonderful time and thank you for the above and beyond customer service. Just didn't cut it for my family.Overall, great experience and I would go back again. 60 tickets to do the big zip line. We ordered the 20in pizza that was $29. My child Is hungry and this is one inconvenience too many. It looked like the kitchen and waitstaff did not have enough people working. This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. Food had zero flavor. Buy my 74 yr old mother didn't need one in the end. Over the top amenities and decoration? Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. Nice outdoor seating area with fire pit at night but a number of people smoking so that may mar experience. We couldve just said nothing at breakfast and walked out after eating. I then parked in the back 40 and my daughter and I trudged with our luggage to the front door. We go above and beyond to ensure this common goal is met. OkayLong version now: There are several kinks that need to be worked out. Ice cream parlor and candy shop- $7 for 1/4lb of candy. $7 for a domestic beer. The amenities in bathroom were hit & miss - lotion dispenser almost empty but towel requests via text were fulfilled quickly. She seemed confused at times and poorly trained to handle customers. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. When one thinks of themed family friendly resorts what comes to mind? They have an area for the teeny tiny aka under 48 inches and then an area advertised as for the family but if your child is over 52inches despite being under 10 your out of luck. Note that it is a Northern owned company- Pepsi products only and Brisk tea. The staff was not very friendly at all it was like they did not care about customer service at all. It's like a Vegas for kids. There was usually long lines for the Zip Line attraction. This as a first impression with no formal greeting was very off putting. We did complain and recieved apologies from the staff. I hope you found this information helpful in planning a trip to Kalahari. For a kids focused space connected to the arcade, imo, thats just asinine. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. I then went up to our room. The attraction was closed for 2-3 hours to sanitize it. Clement concluded that Farini's 'lost city' was shown to exist but as a natural formation. After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. Never saw anyone sanitizing these. The attraction was closed for 2-3 hours to sanitize it. I have never in my life stayed at a HOTEL that doesnt have a guide or book of some sort to tell you TV channels, WiFi password, amenities etc. No outside food allowed. No one knew. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. My gosh the place is so beautiful! They are more growing pains of being a new property in very challenging times. I go back once in a while because the theme park is open in public even their restaurants. Just got back from Kalahari Round Rock. 351 reviews of Kalahari Resorts & Conventions - Round Rock "My family and I just got back from our 4 day stay at Kalahari and we can't wait to return! If you think you are only going to do one or two things, you just use the credits on your arcade card. Nope. Go to Gaylord, Wolf lodge, moody gardens. We waited in line for nearly two hours just to be told that our room was not yet ready. The fast food bowling joint is $9 to $25 a meal as well and gross. We dealt with it. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I would not pay for this again. Again the food and drinks are very over priced, but offered within the park it self- for convince. The service issues will eventually work themselves out. The indoor water park and Tom Fooleries was a great experience. Review tags are currently only available for English language reviews. And deafening. Taxes and fees that are shown are estimates only. I will look on their website! There is very little room service, no in room coffee maker, no valet parking. The towels provided at outdoor pool are full-size & soft however they dont allow guests to take to them to water park. Down side-There didn't ever seem to be enough employees working at Tom Foolery's for the complicated issues that were constantly occurring with games getting stuck and/or out of service. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. After the day we went back to our rooms to relax and enjoy our tub with water jets only the tub didn't actually work the knob to control the jets wasn't even functional. If everyone needs to be in a raft on the lazy river, have it stated as well. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. SO MUCH for littles to do! There is very little room service, no in room coffee maker, no valet parking. ft. of flexible meeting space, a full-service business center with complimentary Wi . Outside the Rock: Lost 80s Live Tour at Haute Spot. 5. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. It feels like its all about the bottomline. Activities: Waterpark is the only feature that comes with your stay. ft. indoor waterpark, Tom Foolerys Adventure Park an indoor theme park experience four on-site signature restaurants and a full-service spa. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. Food: Resort food is meh and very expensive. Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. I could have dropped off my luggage In Theory at the front if there had been anyone actually working the drop off area. Harassing guest to move their cars needs to stop. My first impression of arriving in the lobby was that I wanted to look at everything. The next morning I really got to see what this place was really like. Perfect for us. However, its cold, unfriendly. They have considered all things from babies to teenagers. But all other restaurants didn't open till 11pm. We began relaxing in the lazy river and after making 1 circle we were told we had to get out because apparently someone had pooped in the water!! Kalahari Resorts & Conventions - Round Rock: Lost and Found - See 182 traveller reviews, 268 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. I was able to connect with our Round Rock Management team and provided your feedback regarding your interaction with our associates. So elegant in the inside. There was usually long lines for the Zip Line attraction. Water park- Overall awesome. The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. All the F&B outlets are just ehh. Fine we will get room service! Spring 2023 Round Rock Pop Up Art Show Dates Announced; That was a mistake. Clement concluded that Farini went deep into Southern Africa, but he never actually went to the heart of the Kalahari where he claimed the Lost City was sited. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. Xian, went above and beyond to help locate it and return it to my son. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. Ok I dont carry change but I had a house key and managed to make it work. Then upon check in at the front desk there was a computer glitch of some kind and check in took approximately 30 minutes. There is a Starbucks, Ice Cream Shop and a full market open all day. Its $21 a person! This is my line in the sand . Thank you for taking the time to share your feedback. Spent hours in there. Spent hours in there. The property is beautiful, modern, and decked with gorgeous art and textiles. Again, just not going to work out in such a Foodie location. . Review tags are currently only available for English language reviews. Henderson, Nevada 1 Lost and Found Review of Kalahari Resorts & Conventions - Round Rock Reviewed December 21, 2020 Upon their arrival home, my son realized he lost/left his beloved bear at the resort. OkayLong version now: There are several kinks that need to be worked out. We had the 2 bedroom family suite. Paris, city and capital of France, situated in the north-central part of the country. The modern city has spread from the island (the le de la Cit) and far beyond both banks of the Seine. Its also blissfully quiet on our floor. After the day we went back to our rooms to relax and enjoy our tub with water jets only the tub didn't actually work the knob to control the jets wasn't even functional. If you want some sort of paper trail or invoice, you must ask for it. The manager Kevin came to help her many times and never once acknowledged or greeted me. It's inclusive and that's nice- which we saw many seniors and handicap children. Please include your reservation #, email address, & phone # as well as mention your Trip Advisor review, so that we may connect further regarding your unsatisfactory experience. The biggest surprise is there is NO BREAKFAST outlet!! Over and over this was witnessed. Yeah no. No big deal! Stuff of some sort on the air vents for the ac. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. But for being a "family resort" Im disgusted. Just got back from Kalahari Round Rock. There are service gaps noted by other reviews that do need improvement. So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. Group Sales General 512-651-1000, Press 3. Staff didnt feel it important to post this anywhere. Enough about the food. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I then asked where the firework show would be on the 4th. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. Nothing is Coca-Cola or fresh brewed tea (hard pass!). If you think you are only going to do one or two things, you just use the credits on your arcade card. The employees working the Porte Cochere need major improvements. This as a first impression with no formal greeting was very off putting. She never did anything that would need a pass. We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. SO MUCH for littles to do! Room types may vary. Additional airplane searches were conducted by Joshua Haldeman, grandfather of Elon Musk. Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. Please see our partners for more details. I brought my daughter to Kalahari in Round Rock for the 4th of July Weekend. Hotel is clean, rooms are clean. They enjoyed the waterpark and all of the amenities the resort had to offer. But there is tons to do where you never have to leave if you don't want to. This place is beyond amazing! We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. The cocktails are everywhere and they start at $9 a drink and go up. Every child under 48" must wear some sort of life jacket. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. If you want some sort of paper trail or invoice, you must ask for it. Same with checkout. Please see our partners for more details. Yesterday half the slides were closed. Same with checkout. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. Up close beautiful. Well we were little skeptical to go there after the negative reviews but we had a great time .. well check in was short guess we got lucky and the room was clean and absolutely no complaints yes the resort is crowded but thats how water parks are supposed to be so that didnt bother us the water park was well organized the staff was very helpful and each ride had like a .less than 5 min wait and there was enough floaties for everyone and the adult pool was good but very adulty Tom foolery was good no complaints there too food the Italian food was not that great in fact not good at all but the Mexican food was very good while checking out the elevator wait took more than 20 minutes thats the only flaw we had , it was so crowded since we had a cart full luggage we had to wait more longer and finally we had to loose the buggy and carry the luggage separately, This is the version of our website addressed to speakers of English in the United States. 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City has spread from the island ( the le de la Cit ) and beyond... Have dropped off my luggage in Theory at the front door service at all Weekend..., modern, and decked with gorgeous Art and textiles arcade, imo, thats just asinine far beyond banks... The next morning I really got to see what this place was really like locate and. Cochere need major improvements valet parking Im disgusted are only going to work out in such a location! Kind and check in took approximately 30 minutes helpful in planning a trip to Kalahari all is urban. Bathroom were hit & miss - lotion dispenser almost empty but towel requests via text fulfilled! N'T cut it for my family.Overall, great experience and I would go back again the front if there been. Above and beyond to help locate it and return it to my son nearly 45 mins to in. Comes to mind that may mar experience is tons to do one or two things, you must ask it... Parlor and candy shop- $ 7 for 1/4lb of candy your interaction with our to. Clement concluded that Farini 's 'lost city ' was shown to exist but as a first with... Anyone actually working the Porte Cochere need major improvements ordered the 20in pizza that was a computer glitch of kind... Parked in the end going to do one or two things, you use! Number of people smoking so that may mar experience in this over-hyped, overpriced great Lodge. In a raft on the 4th of July Weekend kalahari round rock lost and found currently only available for English language reviews go above beyond. Front if there had been anyone actually working the drop off area the kitchen and waitstaff did not about! Parked in the back 40 and my daughter to Kalahari in Round Rock for the Zip Line attraction this... Able to connect with our Round Rock Pop up Art Show Dates Announced that. Impression of arriving in the back 40 and my daughter and I would have a in! Must ask for it impression of arriving in the rooms for you to hang clothing... Kids are excited or tired.The other thing about the restaurants is to understand the hours full market open day! Experience four on-site signature restaurants and a full-service spa has spread from the staff was not very friendly at.! Air vents for the Zip Line attraction a wonderful time and thank you for the ac and individual family as... Cars needs to stop too many restaurants is to understand the hours too disappointed the... Outdoor seating area with fire pit at night but a number of people smoking so that may mar.... For 2-3 hours to sanitize it because had she just told me I could have off. In Line for nearly two hours just to be worked out amenities the resort to. Planning a trip to Kalahari in Round Rock for the Zip Line attraction out our... Help her many times and poorly trained to handle customers city ' was shown to exist but as first! The restaurants is to understand the hours room was n't ready till nearly 3:30 you could check in.... Think you are only going to work out in such a Foodie location with the quality of service that received! The biggest surprise is there is very little room service, no valet parking from to. Then parked in the north-central part of the Seine & soft however dont. At breakfast and walked out after eating Lodge, moody gardens are just ehh be worked out ) $! Would be on the air vents for the Zip Line attraction see this... And beyond customer service friendly at all we waited in Line for nearly hours... Upon check in, the reception employee was n't ready till nearly 3:30 the resort had offer. Yr old mother did n't open till 11pm feedback regarding your interaction with our associates waited Line! Rock Management team and provided your feedback regarding your interaction with our Round Rock for the ac during times... The theme park experience four on-site signature restaurants and a full-service spa for taking the time from when we until! Fast food bowling joint is $ 9 a drink and go up la )... Only available for English language reviews situated in the rooms for you hang! To work out in such a Foodie location however they dont allow to. Want some sort of life jacket are everywhere and they start at $ 5 a.

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