For example, one of the oldest retail jewelers in Texas, Wexler Jewelry, a third-generation family owned retail jeweler in Houston, closed its doors in December of last year. I had to call and make reports in order to find my package. Employees rate Reeds Jewelers 3.8 out of 5 stars based on 101 anonymous reviews on Glassdoor. Located in the Lynnhaven Mall. Bill, who worked at his original store every day until his recent passing, would often express the pride he had in his sons accomplishments, saying, Alan has built the company!, "I love this business, Alan says, and the foundation of our companys growth will be the business practices my father taught us: personal service, friendships, and quality goods at competitive prices., Terms of Use As you have probably gathered, Reeds are over priced given the low quality of their diamonds. Millennials are more internet savvy, and prefer looking for the best deal over loyalty to local stores. A necklace ordered for a milestone birthday did not arrive on time. However, the overall experience of buying in a store may be a thing of the past. For the best experience on our site, be sure to turn on Javascript in your browser. Reeds now operates out of 13 states. Then a MAN, I'm a woman, came in the door, and a sales person appeared out of nowhere and . Fine diamonds, exquisite engagement rings, and exceptional service only at Reeds Jewelers at Lakewood. This insight was then overlaid with behavioral data feeds based on a customers online browsing behavior, which was used to build automated emails based on omnichannel buying intent. What about seeing the actual jewelry? The money saved can be used for the wedding of your dreams, or a honeymoon you will remember for a lifetime. [5] Over the next decade Reeds acquired Dreifus Jewelry Company of Memphis, a nineteen store chain in the Southeast and Midwest, and Gray's Jewelers, Inc., a five store chain based in Tulsa, Oklahoma. REEDS.com uses cookies to understand how you use our site and to improve your experience. The company, which is still family owned, recently celebrated 75 years in business. The final option we looked at was a 1.00ct J color, I1 clarity round diamond with a GIA certificate in a 14kt white gold solitaire setting for $5,999. Answer 1 of 8. For instance, you can save 30 to 50 percent over a brick and mortar purchase when buying an engagement ring online. This includes leveraging dynamic content, placing a greater focus on product recommendations, tailoring messaging to a customers local REEDS store and using Liquid script to bring their personalization to even greater heights. For the best experience on our site, be sure to turn on Javascript in your browser. Thank you for choosing REEDS as your trusted jeweler!Kind regards,LindyREEDS Customer Care, We were very pleased with the jewelry we purchased from Reeds The service was wonderful Beyond our expectations. In my opinion, there is no excuse for this. I never think about that when secret shopping the store, but the overly aggressive upselling had me wondering. DEVASTATED AND EXPIRED FROM PANDORA YOU ARE A BLESSING TO HAVE GOTTEN THOSE CHARMS. Check out what 12,794 people have written so far, and share your own experience. Hello Yolanda,Thank you for the review! We'll help you get the best diamond for the money. I BOUGHT PANDORA CHARMS FOR MY WIFE AND THEY CAME PACKAGED BEAUTIFULLY FROM REEDS~WAY BETTER THAN THE PACKAGING FROM PANDORA AND THE PRICE IS THE SAME. This 8 pack gift set includes the Graves, Zombies of Mass Destruction, the Final, Hidden, Kill Theory, the Reeds, Dread, and Lake Mungo. We didnt see any certification on them, but Reeds claimed they were IJ color and I2 clarity. The passion for exquisite jewelry and world-class customer service runs deep at REEDS. Here is a gorgeous 1.02ct J color, I1 clarity excellent cut diamond from James Allenfor $2,610. Thats greatly improved with dotdigital. Although this may have worked in the past, buyers now have access to much more information about diamond quality and its impact on price. [13] (An unrelated Reeds Jewelers also has several locations in New York state, as of May 2017. Online jewelers often offer lower prices simply because they have less overhead. Reply from Reeds Jewelers. Reeds Jewelers is a U.S. retail jewelry company founded in 1946 by Bill and Roberta Zimmer in Wilmington, North Carolina. Is located in Erie PA United States and is part of the Jewelry Luggage and Leather Goods Stores Industry. Since then, REEDS has become a true American success story as a full-service, multi-channel retailer with stores in thirteen states and a leading e-commerce website, REEDS.com. James Allen is the leader in online diamond sales. Thanks REEDS from this returning customer, Hello Sherry,Thank you so much for the kind words! Alan Zimmer joined Reeds Jewelers as executive vice president in 1981 and took charge of merchandising. In 1995 Reeds Jewelers purchased Melart Jewelers, a mid-Atlantic based jeweler operating stores in Maryland, DC, and Pennsylvania. Site Map. From its beginnings in 1946 as a single store in Wilmington, North Carolina, REEDS has since become a true American success story as a full-service multichannel retailer with stores in thirteen states and a leading ecommerce website, REEDS.com. We are truly sorry to learn you had an unusual experience with your delivery, but we are happy to see your package was found. They also have the nicest collection of lab created diamonds online. Thank you for choosing us to help find the perfect gifts for your daughter. REEDS has also discovered ways to optimize each customers journey and deliver real value through their emails. REEDSs sales team boasts a vast knowledge of both products and people, and helps guide customers through difficult shopping decisions--from buying an engagement ring to finding the right Fathers Day gift--with expertise and enthusiasm. The depth of the diamond ended up trapping most of the brilliance. And Im not talking about the good kind of bizarre. Has 8 employees at this location. I forgot to apply a coupon I had when checking out but the manager at the store applied it for me after the fact when I went in to pick up the item. They could pass on the business, but the motivation simply isnt there for their children or millennial grandchildren. In May 2008, "National Jeweler . . Hello Esther,We are so sorry to hear about the issues surrounding your order. The Company closed 23 stores out of a total of 31 identified under-performing stores and terminated lease . After finding success, the Zimmers opened stores in Whiteville and Jacksonville, then expanded to other cities in the Carolinas. Kind regards,AmandaREEDS Customer Care. Can Cats Eat Chocolate No Keep F We have the best skin care products for all skin types including acne patches and pore strips for those with acne prone skin anti-aging seru Divine mercy academy of valenzuela. Her upselling was not only rude, but a terrible sales tactic. Reeds Jewelers at Millcreek Mall can be contacted at 814 868-1900. Explore select styles from David Yurmans signature collections. Cannot say enough how wonderful he was to work with, Hello Rachel,Thank you for the 5 star review! These details are incredibly significant as just one difference in a grade can be the difference between a diamond that is within your budget and a diamond that is not. One free resizing within the first year of purchase, High quality images of about half of their diamonds, 100% credit towards future upgrades (must be at least double in value). Bill Zimmer built Reeds' business on the foundation of customer service and respect, which he deemed the Reeds Promise. What the hell was she thinking? In most cases buying online has a far better customer experience. Over the last ten years I have secret shopped thousands of engagement ring retailers (usually with Annie, or another one of our diamond consultants). In the luxury space, since there can be a longer consideration period before consumers make a purchase, theres a lot of opportunity to nurture customers through email, explains Colby. If you add it to this ring, the total out of pocket is $3,958. By 1979, they controlled two dozen retail outlets while still running their original Wilmington store. Cheers,MattREEDS Customer Experience. YOU TRULY ARE TREATED LIKE A VALUED CUSTOMER WHEN YOU CONTACT CUSTOMER SERVICE. . Hello,Thank you for the review! Reeds Jewelers of Niagara Falls Inc. Get Reeds Jewelers at Millcreek Mall reviews ratings business hours phone numbers and directions. I love it, thank you! The thrill of buying jewelry in a store is gone. We're delighted to hear how much you love your order and that we could help you find such a great piece. Upon arriving at REEDS, Alan began instituting major changes to modernize the growing company. Every REEDS item comes with the excellent service and quality upon which REEDS has built its sterling reputation since 1946; long-time REEDS customers remember founder Bill Zimmer standing in his store every day greeting guests with a smile and recalling the name of any customer hed ever met. If youre interested in joining our excellent team at REEDS Jewelers, visit our Careers page! According to PayScale, the median hourly wage for a Jewelry Sales Consultant is $11.42 per hour. REEDS Jewelers is an Equal Opportunity Employer. The truth is, consumers are shopping for products much differently than they were twenty, ten, or even five years ago. REEDS is proudly still a family-run business and strives to make every customer feel like family with personalized service close attention to detail lasting quality and timeless style. A quick glance at Reeds website can speak a thousand words. [1] The number of retail jewelers that went out of business in 2016 was certainly alarming . Features include a body made of 23-karat gold heavy plate, a handmade Alligator wrist strap with deployment clasp, and a piano-gloss watch case. That, in turn, caused the yellowness to be more apparent. They slowly grew the business until the 1980s when Alan Zimmer became executive vice president and five years later, CEO and president. Why go through the trouble if you can get the same quality products with the same customer support online? On 10-27-21 I was sent an email saying there was a. If there was a Reed store near me I would have returned it. It was handled with the upmost care and concern. [1] Business. 2022 Your Diamond Guru. I HAD GIVEN HER THE PANDORA CHARM FOR CHRISTMAS 2022 AND SHE BROKE IT. We're a proud family company running many retail stores from Texas, to Florida, to Pennsylvania, and everywhere in between. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. The good kind of bizarre CONTACT customer service and respect, which he deemed the Reeds Promise not talking the... And concern THOSE CHARMS is no excuse for this cut diamond from James Allenfor $.. 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