All other channels were crystal clear. Specifically, make sure that the cable in the Audio Out port is in nice and tight. In order to fix all these issues, you can also try bypassing the splitter. This started about 6 weeks ago and is getting really annoying. otherwise everything works GREAT. @spiritwest If you are seeing picture breakup on this channel, that would typically indicate a signal issue. Fox News channel pixelated and sound problems - XFinity ... Spectrum Troubleshooting Guide | Wi-Fi, Internet & Cable ... The Speaker/Headphone icon on the right of the taskbar seems to work fine at first, but no volume change causes any feedback sound. G933 Audio Issue: No audio or static sound on the left or ... Spectrum discounts and promotions. $120 month, then $130 month, then $143, $145, $173, $199. Sound and video out of sync. It's the DVR. MrDifficult Posts: 74 Joined: Sat Nov 18, 2017 12:54 pm. It was in the evening as usual. You can try to fix audio issues by resetting your TV box. Alternately, the listener's audio equipment may be malfunctioning due to a faulty cable or jack that is injecting noise or gaps into the stream. Their bill kept increasing but they weren't told why. To change the audio language, see Subtitles, captions, and audio tracks. When you get Spectrum Internet streaming issues, try using their troubleshooter first. Spectrum problems in the last 24 hours in Kailua-Kona, Hawaii. These packages offer special promotional rates and typically cover one year of service. Sound Quality Issues, Symptoms, Solutions; Issue: Symptom: Solution: Choppy conversation The voice of either or both people on the phone cuts out or sounds like static. First of all, I would recommend you to check the Wi-Fi signal reception of your soundbar. Reducing 800 Hz takes out the cheap sound of an acoustic guitar as well as reduce the DI sound of plugged in acoustic guitars. I keep losing sound. Check your audio settings. Spectrum Sound, a TOA Authorized Repair Center. 5. Whenever I call tech support, they only have me restart the receiver. It will play normally for a few minutes, but then just turns black for a second and then comes back on. Check to see if the "MTS", "STEREO" or "SAP" light on the TV or VCR is on. We had a sound bar, and we figured out that was the problem. Give the steps here a try, and if you do not see any improvement, get in touch with our technical support team so they can set up a service visit for you. Okay, now press the Menu button on your TV's remote control. Spectrum outages reported in the last 24 hours. The redesigned circuit on the +2B added some extra resistors for which there is no location on the +3 PCB. In the past, you needed a DVR for just one TV in your home, while hooking up your other TV's "directly". 1,121 were here. Reset the TV box. Oct 24, 2006 #152 of 291 . Use this setting if the external device you've connected to the HDMI port has already processed the sound, and you just want it to come out of your TV's speakers. The following chart shows the number of reports that we have received about Spectrum over the past 24 hours from users in Kailua-Kona and near by areas. Make sure that the cables are securely connected to all of the components. Spectrum DVR box was just swapped out about 1.5 years ago. Power off the TV box. I'm not using remote speakers, just the TV stereo. Give the steps here a try, and if you do not see any improvement, get in touch with our technical support team so they can set up a service visit for you. Applicable Products and Categories of This Article If the audio sound is intermittent through one or more of your speakers when playing your stereo, there may be a problem with the connection or a problem with the speakers. This issue has never occurred on my Android phone. In fact, I tried this, but I'm having a similar issue however it's cutting off due to the bounds of the mask. Log in to your Spectrum account Click on the Services tab Click on TV Click on Experiencing Issues? Turn off the TV box Detach the power cable from the unit Remove the wall outlet as well Wait for 30 seconds Reconnect the power cable and the power source Wait for two minutes for the TV box to reboot Turn on the TV box and test the sound 0 Kudos. After a while, a red. Use the left or right arrow buttons to choose the "English" setting. It's quite an issue as I've missed out on important conversations. It started out with audio and once it dropped out it stayed out. The only way to watch his press conference at that moment was through CNN. Many thanks. The audio cutting-out happens no matter which HDMI port to which my Roku Streaming Stick is attached. Downdetector only reports an incident when the number of problem reports is significantly higher . Wait 30 seconds and then reconnect the power cable to the unit and the power source. If you have sound issues with any show or movie, try the next step. America's fastest-growing TV, Internet and Voice provider. It is occurring both on my HD-DVR box as well as my standard STB. Then you have to reset it to either HDMI or Dolby digital for other channels. Our grandson pushed the input button on the sound bar remote until it went back to the optical audio setting or the setting you have yours set up to. Usually waking out from sleep, no matter what you do, there is no sound coming out of the speakers or the headphones. I have noticed with issues of the sound cutting in and out very rapidly on some HD channels. Right-click on G933, and then select Set as Default Device. No sound. Recently we had a great opportunity to chat with a Spectrum TV phone rep who explained all the ways Spectrum tries to stop people from making the jump to cord cutting. Also, that crackling sound was much, much worse. As per a recommendation on another site I installed a Easycel Audio Digital to Analog Converter DAC ($14.99) in between my tv and the receiver. Make sure the volume is turned up on both the Netflix.com player and your computer. The sound cuts in and out intermittently from one or more speakers. Based on what sound is heard, answer the question on the menu and follow the instructions. If the audio drops remain in the same location with a different DVR, it's possibly the television. 78758 area code. I found only one thing that works, proving it's Spectrum's issue: On the spectrum box, devices menu, you have to select "stereo" for the audio coding format. My Samsung analog TV cuts out and then I can't get a picture only snow. Adjust the HDMI cable KCBS (channel 2) and KCAL (channel 9) seem to be the worst and this happens every few minutes to the point it's impossible to watch these channels. The optical out of the TV goes into the DAC and the output is a left and right channel RCA which goes into the receiver. Click for larger version. Usually waking out from sleep, no matter what you do, there is no sound coming out of the speakers or the headphones. 0 Kudos. Note: This changes the signal to 2.0 PCM as it passes through the TV. Next, check the connection at the back of the TV. Video works fine. So the reason my headset was cutting in and out is because the software defaults "sleep mode" to kick in after 5 mins to save battery. The problem is if there's a weak audio signal coming into the speaker, the speaker will start to count down to turn off because the audio fell below a certain threshold. We have the same 6950 model and had the same issue with the sound cutting out forcing us to navigate to Support, Self Diagnosis, Start Sound Test which reset it until it happened again and again. Current estimated time to restore is 3:30 PM. Then press the "Select" button and your audio should return. Tech has been here before and fixed the problem with a different box but now months later issue happens again. A pop up menu will appear - select Show Device Settings. I find sometimes my HyperX Cloud Alpha headset sound and mic will cut out on me. Updated 2 minutes ago: Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. A few years ago Spectrum acquired Time Warner Cable. Sissy Thomas said: Today, 7/14/20, during Fox News coverage of President Trump's press conference, it was so glitchy and pixilated with poor sound quality, I tried other channels. Firstly, replace the following resistors on the +3 PCB with the given values below (all 0.25W types): +3 PCB Version Z70830, with components to change, modify or delete annotated. Sound Cutting Out on Some HD Channels. 2019-10-31 07:48 AM. TV. 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