Product or Service Mentioned: to count towards your company rating, you can also leave a comment for this review. Was waiting on unemployment payment to come to bring account current. The reason this is an issue is that I've had this issue with a previous facility. I am going to pay my bill in full just so I do not lose my items in the unit to auction, and then plan on going public through social media with this. And we work together, as a team, to make fellow teammates’ lives easier, too. CubeSmart - Late & Lien fees Feb 08, 2019 @ Pissed Consumer } Consider our climate-controlled units. Enjoy the convenience of CubeSmart’s Customer Center. Click here to learn more. Welcome to Cubesmart! I'm looking for another storage facility that is more consumer-friendly. } If you already registered your account, sign in here. We're open and taking many steps to protect you‐including contact-free rentals, available now. Register below to access your account, view your statements, and make payments online. And heaven forbid if you are a couple days late with payment - you will be bombarded with calls and e-mails to pay up or else. Enjoy the convenience of CubeSmart’s Customer Center.Log in to access timesaving tools to manage your account, view your billing statement, make online payments, and set up recurring payments through AutoPay.. Let’s travel down the road of worst-case scenarios for a moment. No reason or explanation for the increase, just pay more for the same unit that hasn't grown in size but somehow is more valuable than it was before. Reason of review: As soon as I pay this & remove my possessions, I will spread the word about the wrong doings of these employees and a bad choice Smart Cube is. Now...instead of owing the 200.00 plus late fees, I owe double that and was told partial payments are not taken. I've been with CubeSmart for about 6 months now, and I'm already seeing a rent increase. Need to create an online account?Create your secure login now. Location: 2 Commerce Dr, Columbia, CT 06237, USA. Then an additional $20 late fee if rent hasn't been paid by the 19th. I am aware that if I am late, Cube Smart adds a $10 late fee. Updates on best contractors to work with and open bids. If you need to register or would like to change your email address or password, this page will let you do so. "position": 1, { Making a reservation for a storage unit was easy. },{ If there is a conflict between these Rules and the Agreement, the Agreement will … Continue reading "Rules and Regulations" The Cubes Difference. Additionally I went to my storage while in town visiting and found rat droppings all over and ruined items due to rats chewing on bags that I … Already have an account? In January 2019, I went to my unit to added items & on the way out, I stopped to pay my bill. The rate you initially sign on for is not what you'll pay down the road. "@id": "https://www.cubesmart.com/login/", "name": "Login" Log in to access your account, view your billing statement and make online payments. Link your email to another existing account number, What’s my password?What’s my email address?I need to re-create my account. Sign in to your account. Manager leaves office before closing time on a regular basis. Log in to access your account, view your billing statement and make online payments. We accept checks, money orders and cashier's checks. Get contact details that poster left for the company. The GM helped me get everything setup and answered all my questions. Ruben is friendly and knowledgeable. All rights reserved. Monitor all of your customers' payment trends and activity. Paying your bill online is fast, secure and convenient. Problems with payment. I rented a storage unit in November 2018. Real-time alerts and payment notifications on all your jobs. Reviews on Trustpilot are mixed, but also focus on specific storage facilities. We're open and taking many steps to protect you‐including contact-free rentals, available now. Brady never knows the answer to anything. Monitor your customers and reduce the risk of late payment FOR FREE. The safety and wellbeing of our teammates, customers, and neighbors has always been our top priority. CubeSmart review from Columbia, Connecticut: I rented a storage unit in November 2018. I explained what had happened but the woman to told me I should have had the "team member" recheck the account to be sure she was looking at mine. Great Comment! Defined terms in these Rules have the same meanings given to those terms in the Agreement. CubeSmart - This company is a bait and switch money pit, If you wish that your prior post be removed, submit a notarized letter. Forgot your password? Once the grace period ends, there's a $10 late fee on the 8th. 2 weeks later I got a phone call telling me I was late & a late fee was added on. We understand [redacted] is happy with the resolution.Sincerely,CubeSmart We have spoken with [redacted] about the issue and the two late fees and the auction fee have been waived. } ] We do not accept cash. You will be automatically registered on our site. I should have known better. Multiple late fees per month tagged on. Hourly pay at CubeSmart ranges from an average of $11.62 to $19.84 an hour. Related: CubeSmart - This company is a bait and switch money pit. She also told me fees or liens cannot be waived (even under the circumstances I laid out). Our properties provide 24/7 security surveillance so your possessions are safeguarded. Over the years, she personally would call to make sure I made my payment on time so I wouldn't be charged a late fee. Cubes Self Storage has been serving the community at six locations across two states. You can rent a unit, use it, and cancel it without ever interacting with one of CubeSmart’s friendly employees. She even went to her boss to get me a preferred rate since I had been a customer for many years. Username and password will be sent to you via email. Follow the steps below to check the status of your CubeSmart account. Rules and Regulations These Rules and Regulations (called “Rules”) are incorporated into and made a part of the Agreement between the Customer and the Owner. "@id": "https://www.cubesmart.com/", I've been with this location 3.5 years. You’ve rented a storage unit, filled it with stuff—some of it valuable, some of it not so much—and after months of being a responsible tenant, you’ve started to slip. You can also pay with cash, check, or credit card at your CubeSmart office, mail your check, or take advantage of your bank’s online bill payment system for no extra charge. Click here to learn more. You can try to reach review author by writing a comment to the review or try one of our business solutions. Just about every aspect of the experience is now in the palm of your hand. Lien fee of a HUGE $110 dollars at 32 days of being late (unlike ALL other storage companies who charge less than half of this amount for lien fee and at 3 month not 2 month of being late!!) I am appalled at how inconsiderate the manager was at this site was. Preferred solution: You are here: Home » Login { Apple and the Apple Logo are registered trademarks of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC. Sign in to your account. If you want your response "url": "https://www.cubesmart.com/", Click here for offer details. Footnote: †Promotions available on select units and cannot be combined with other offers except for our military discounts. Called to let them know 1st payment ever with them over a number of years would be late this month. Copyright 2020 CubeSmart. Told system is electronic/ automated so access code will it work until account is current. 3 reviews of CubeSmart Self Storage "I had a good overall experience. Log in to access timesaving tools to manage your account, view your billing statement, make online payments, and set up recurring payments through AutoPay. "url": "https://www.cubesmart.com/login/", I just came by for the first time in 9-12 months and my lock was removed and a cube smart one was put in its place. Paying your bill online is fast, secure and convenient. Susan D of Hartford, CT. The amount quoted at the time of reservation didn't change when I arrived to sign paperwork. https://www.mapquest.com/us/colorado/cubesmart-self-storage-269865543 9 reviews of CubeSmart Self Storage "The CubeSmart storage on Davis Blvd in Keller won my business because of one person, Barbara. "name": "Home" Went online made payment and charged ridiculous late fee. The customer service was outstanding in the beginning because they wanted money, but the company itself over charged me and would not work with me on late payments. The correction has been made on his account. "item": "item": That is true now more than ever. Maybe you missed those payments because … I told her I was paying for January and she told me I didn't owe until March. Tenants have until the 7th to pay without getting a late fee. "@context": "http://schema.org", [ "position": 2, ‎With CubeSmart's new mobile app, self-storage is finally as easy as it should be. Private messages do not impact your company rating. For example, you can get quotes online and pay via the CubeSmart website or app. And have been ask to pay this months rent and late … Rights Reserved, You Are About to Contact PissedConsumer.com, I have read and agree to the Pissed Consumer. CubeSmart makes it easy to store your stuff if you’re moving during COVID-19. I have paid my CubeSmart storage bill and though due to travel accept responsibility that I have been 2-3 weeks late 3 times (my fault) I always pay storage in full. The woman behind the desk told me I was paid until the end of February and asked if I was paying for March. The first late fee is designed to encourage tenants to pay their bills on time so that the company can rely on their monthly revenue. Write a private message as CubeSmart verified representative. So far a month later we have insurance company's info. The First Late Fee Either way, once you pass the grace period, the first late fee is applied. CubeSmart teammates strive to make our customers’ lives easier with innovative self-storage solutions, award-winning customer service, and genuine care. 4 reviews of CubeSmart Self Storage "The manager Ruben is wonderful. Thank You for Your Reply! Sign in to your account. Other restrictions, taxes, fees, and insurance requirements may apply. Our team took a deeper dive into this issue and found that a payment he made had been credited to the wrong account. Again, this will be determined by your particular company and it could be $10 or $15 or more. She told me she knew her team members and unless I got what I was told in writing, there is nothing she can do. If you’d rather pay by phone, please call CubeSmart’s customer service line at 877-279-7585 and select option 3. CubeSmart pays its employees an average of $14.98 an hour. Need to create an online account? We are processing your message. Lobel Financial accepts payments at our branch locations 6am-9pm Monday through Friday and 6am-3pm Saturday. }. Create your secure login now. You will be able to edit the text before publishing. Enter the email address you use to log in and we'll send your password to the contact email address linked to this account. "@type": "BreadcrumbList", The location is great since since it's in the center of town. "@type": "ListItem", Let the company propose a solution. I told her it's not my job to be sure her employees know what they are doing when looking up an account. Disclaimer: *Storage unit sizes are approximate and subject to availability. I have three children, was going through a messy divorce, and had to move back to Arkansas with my mom for financial help. Verify your account. Generally, payments made prior to 5pm Pacific Time at one of our branch locations, will be applied to your account the same business day. However, this month they added the $10 late charge and then added a second late charge of an additional $15.00 on the 20th of the month (yesterday) making $25.00 in late fees (a late charge amounting to 28.3% PER MONTH). Rent goes up 3 months after you move in. "@type": "ListItem", { Register your account. Currently, CubeSmart is not rated by the BBB, but there are 106 complaints, mostly revolving around issues with late rent payments and other location-specific complaints. "itemListElement": Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2020 All A greedy, rapacious chain that raises rates every six months. Cubesmart Self-storage Storage Unit. (I was going to pay 200.00, then the balance with my next pay check). { CubeSmart Public Storage Auctions: See Our Regularly Updated Auction Listing, Self-storage Ideas and Advice for Entrepreneurs, CubeSmart Privacy Policy, Terms and Trademark Usage. In January 2019, I went to my unit to added items & on the way out, I stopped to pay my bill. Would You Like to Convert It Into Review? Prior to today, I would have given 5 stars. Comment the review as CubeSmart verified representative. CubeSmart Commitment: Stringent Cleaning and Social Distancing Practices To meet evolving expectations during the COVID-19 pandemic, we are taking precautionary measures and cleanliness to the next level. We contacted Cubesmart right away for insurance info and how they planned to refund us. Brady is a lazy, messy moron. Review #1467358 is a subjective opinion of Quickly browse for nearby locations and book a reservation or rent a space, check your account balances and history, pay bills or set up for… Need a little extra comfort for your stuff? In Utah; Draper, Cottonwood Heights, Millcreek, Bountiful, and Farmington.In Washington; Kirkland and Covington. Bring account current, Columbia, Connecticut: I rented a storage unit sizes approximate. Be determined by your particular company and it could be $ 10 or $ 15 or more community at locations... 'S checks rent and late … Tenants have until the end of February and asked if I paying! Call telling me I was paid until the 7th to pay my.... Mentioned: CubeSmart - this company is a subjective opinion of Susan D of Hartford, CT fees and. Ever interacting with one cubesmart late payment CubeSmart ’ s customer center Smart adds a $ or... 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That is more consumer-friendly to edit the text before publishing all my questions including... Have given 5 stars been a customer for many years sure her employees what. Setup and answered all my questions including cubesmart late payment rentals, available now ’ friendly... Account? create your secure login now and activity email address or password, will..., Columbia, CT 06237, USA, and make payments online easier with innovative self-storage solutions, award-winning service. Create your secure login now since since it 's not my job to be sure her employees know they... Pay by phone, please call CubeSmart ’ s customer service, and neighbors has always been top! ] about the issue and found that a payment he made had been credited to the wrong account and not.

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