THAI also has codeshare arrangements with more than 20 other airlines. Thai Airways, or simply known as THAI, is one of the founding members of Star Alliance, the first and largest airline alliance in the world.Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. FILE PHOTO: Thai Airways is springing back with increased revenue and reorganisation plans approved. - Passengers can choose to cancel their booking with full refund. In light of the cancellation policy, it is now easy to reverse a plane ticket. By doing so, you will not be levied any extra charges. Join the conversation and have your say on Thailand news published on The Thaiger. Two were received on October 18 and 19, christened Alongkorn and Srimongkhon, while a third named Theparat will be received on October 26. In accordance with the EU Regulation a delay occurs when a flight is delayed beyond its scheduled departure time by 4 hours for flights of more than 3.500 km, by 3 hours for flights between 1.500 km and 3.500 km as well as intra-Community flights of more than 1.500 km, and by 2 hours for flights of up to 1.500 km. Birth certificate, identity card or passport must be presented for children or infants. Our flight deals will help you go on a vacation without bothering about the budget. . According to the actual payment, refunds will be paid to the travelers account in one to three weeks. Economic chiefs promise a brighter 2023 for Thai people despite the more gloomy world outlook for the year, Fears for Aung San Suu Kyi who faces 33 years in a Myanmar prison held under primitive conditions, PM orders full force help for Thai nationals and families linked to the Poipet casino disaster in Cambodia. It's more the lack of communication . . All flights from Stockholm - Bangkok are cancelled between 01 April 2020 - 01st of October 2021 03 February 2021 Thai Airways International are forced to cancel flights due to the coronavirus. People whose flights were cancelled by beleaguered airline face three-month wait over payment decision. THAI sincerely apologizes to its valued customers for any inconvenience caused during this period. Thai Airways filed for bankruptcy protection in May 2020. Check- in For Domestic flights Identity card, government official identity card with photo or passport must be presented for adults. The significant airline, Thai Airways, reserves the right to reject the passengers money back for refundable tickets when the request is not received within ninety days of the date of expiration. Re: Thai Airways Refunds -- Latest Info? Thai Airways cancelled the flight in March last year and Browne has been trying to get the money back ever since. The Ministry of Finance and other creditors for the airline have approved the restructuring plan that the bankruptcy court just gave the green light to. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via www.thaiairways.com by December 31, 2023. On 5th March 2021 we received an email stating that unused vouchers would be refunded between 1st July 2022 and 31 December 2022. Well send you an email to re-activate your account and enter a new password. As part of its revised business plan approved by the Central Bankruptcy Court in Bangkok on Thursday, Thai Airways will finally begin refunding ticket purchases made by customers before it filed for bankruptcy in May 2022. Already have an ET account? While widely regarded as a nice airline to fly on, Thai Airways has been bleeding cash for years. Remember that you can request a refund of your original ticket, if the alternative flight does not work . He graduated with a degree in journalism and communications from the University of California and has been living in Thailand since 2014. 1. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. It noted that finding the funds such are necessary to do this while in a state of insolvency was no easy task. Thai Airways flies high as numbers skyrocket as it flies tourists into the kingdom from Europe, British Airways snubs Bangkok in favour of elite travellers to Singapore as Thai Airways load levels rise, Thai Airways 25 billion funding request from state coffers rebuffed by a senior Finance Ministry official, Thai Airways still requires borrowed time and money as firm submits survival plan to the bankruptcy court, Thai Airways seeking business rehabilitation plan that has the unanimous support of its creditors, Thai Airways seeks a second and last extension to file its survival plan with the Bankruptcy Court on March 3rd, Ex Chairman of Thai Airways jailed in Bangkok for abuse of authority on fateful flight from Tokyo in 2009, Shares slump as Bangkok court sets two hearing dates to consider Thai Airways restructuring plan in full, Thai Airways probe into its low fare income for 2019 in move overseen by former met police commissioner, Thai Airways files for bankruptcy and gets court protection here as heavyweights are brought on board, Thai Airways and its workers face an uncertain future as it prepares to fly into bankruptcy protection in June, Thai Airways to file for bankruptcy in survival and restructuring plan which could still see jobs lost as it unfolds, Thai Airways suspends flights to six Chinese destinations as coronavirus outbreak grows with 304 deaths, Thai Airways in peril boss tells executives there is not much time to save the airline from closure, Deputy Transport Minister calls talks with Thai Airways, seeks new business plan in 3 months. Fill out the form with the correct reversed flight information and submit it to the carrier. Thai Airways refunds possible, reorganisation approved. A flier can request cancellation through the airlines social media profiles. Albuquerque International Sunport Airport Code, United Airlines Unaccompanied Minor Policy, Thai Air Tickets Cancellation Policy Terms, Thai Airways COVID-19 Cancellation Policy, How to Cancel a Thai Airways Plane Tickets, Method 1: Thai Airways Flight Cancellation via Main Site, Method 2: Cancelling Thai Airways Flight Over the Phone, Thai Airways Canceled Flight Compensation, Thai Airways international Baggage Policy, https://www.youtube.com/user/ThaiAirwaysChannel, Top 10 Largest Airlines in the World as per their Fleet Size, Top 10 Largest Airports in Asia You Might Not Have Heard of, 10 Best Fastest Commercial Planes in the World. Once your flight has been displayed, click on your reservation that needs to be reversed. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Reservation & Ticketing Terms & Conditions, **THAI has the right to refuse copies of travel documents**, Payment and Ticketing at a THAI City Office, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Optional Services & Fees on Code Share Flights. On Thai Airways, partial reversals are not possible. How you withdraw your reservation, on the other hand, may have a consequence on the money-back process. Opodo blames the airline but Thai wont deal with me and insists I have to contact the agent, she said. Inability to adhere to other policy norms, such as. The plan being pursued was put forward by top executives at the airline including Chief Financial Officer Chai Eamsiri who made a submission to the court in September. Passengers may additionally cancel their flights at no extra cost owing to this policy. Then, you should inform her/him about revocation and the reason associated with it. For passengers with bookings are affected by flight cancellation during 18th of March 2020 - 01st of October 2021: -Passengers can choose to rebook their ticket to a new departure date with no rebooking fee.-Passengers can choose to extent their ticket validity.-The flight needs to be completed by 31st of December 2022.-Rebooking may only be possible if the same fare type as indicated on the ticket condition is available. No . expand_more. By clicking Accept, you consent to the use of ALL the cookies. Thai Airways to resume flights to Brussels on 3 July 2021 Andr Orban - 12 February 2021 1 However, in most cases, passengers will be rebooked onto another flight as quickly as possible. The case has highlighted the lack of financial protection for those using online agents to book flights only. The steps for utilizing the revocation feature as per the Thai Air tickets cancellation policy are mentioned below: For flyers who may want to use a conventional method to cancel Thai Airways flight, the offline process can be the best. Customers who had booked flights and accommodation from an agent were protected by the package holiday rules, as were those who bought flights directly from the Thai Airways website and paid by credit card. Moribund Airways (formerly known as Thai Airways are going no where fast. 1 was here. To initiate the process, kindly navigate the Thai Airways website. The court asked for this part of the revised plan to be reworked and raised the issue of treating all creditors equally. In case you want to avoid paying reversal penalties to the carrier, you should make your request during the first twenty-four hours of bookings. By going to the My booking feature, you can quickly revoke a flight without any trouble. I see this as stealing from people who for the most part were innocent victims. I then spoke to them another time and they said yes I can have a refund but it will take 12 weeks minimum. From . Also, the flight has to leave from a European Union Airport. Yes, the carrier has made the Thai Smile cancellation policy for its flyers to ease the revocation procedure. A representative may inquire about the reason for your calling. To get the refund, the traveller has to wait for 7 to 19 Republiciness days if the payment is done with the . THAI is pleased to extend its validity up until December 31, 2023. Depending on the length of the delay and the distance travelled, you can get up to US$700 in compensation. The airline operates non-stop flights to more than 75 destinations in 35 countries. However, there are still challenges with the airline still restricted from flying to certain countries or territories fearing action by key dissenting creditors and comments from Bangkok Bank, which opposes the plan, to the court since September questioning the airlines ability to access further credit to implement its business plan by the end of 2024, the cornerstone of which is a 25 billion rights issue with debts owed to creditor converted into capital before the airline is again refloated on the stock exchange. 3. One year on, Travel Up will not refund because they have not received the refund from Thai Airways, who in turn it would seem, do not have sufficient money to pay refunds and are currently trying to restructure to avoid bankruptcy. Thai Airways International are forced to cancel flights due to the coronavirus. Login now. Requesting a Thai Airways refund on your own in the UK is not a straightforward experience. Thai Airways Refunds due to Covid - any luck? 13 January 2022 As a result of the recent changes to Thailand's travel and entry requirements on 21st December 2021, we want to ensure we provide greater flexibility to passengers whose travel plans may be directly affected. Talking point: have you given up on airport WiFi? The airline has seen a better recovery than it expected, largely in part due to cargo services. To cancel Thai Smile flights, you can call the customer care department at 1181 or 02-118-8888. I'm still waiting. These aircraft are suitable for lucrative long-haul flights and come with room for 8 first-class passengers, 40 business-class passengers and 255 seats for those flying economy. Thai Airways will resume eight connections to Europe starting October 30th, namely London, Frankfurt, Paris, Brussels, Milan, Copenhagen, Stockholm, Zurich, and Munich (January 1st, 2022). However, the revised plan submitted to the court, although supported by the Ministry of Finance which is also a key creditor, has faced tenacious opposition from other Thai-based creditors in particular from Bangkok Bank, one of Thailands largest banks and lenders. Hence, under the Thai Airways cancellation policy, a request for a refund can be made. Why would anyone in their right mind have faith in the. When required further assistance. The following year, Thai lost US$369.5 million. The airline which carries out the irregular flight is responsible for granting you these rights. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. The coronavirus pandemic has left visitors with a lot of concern for a longer period. Refund your THAI Travel Voucher. Necessary cookies are absolutely essential for the website to function properly. My flight in April was a little more than the 490 return I paid for a return LHR to HKT a few years back and now I'm looking at flights for November and the price is minimum of 877! This can assist you in determining whether or not your booking has been verified. It's completely free and we'll never pass your information on to Redeem your THAI Travel Voucher. The refund processing time may vary depending on the mode of payment. 1 Passenger, Premium Economy & Economy. Booking flights with Thai Airways under $99 fligh deals.Thai Airways has lots of flights under $99 for travelers who are looking for budget vacations. 5 reasons you shouldn't bin your boarding passes, What to do when an airline cancels your flight, New ways for airlines to win your business, Australia's airport mask mandate will soon come to an end. You can raise a refund request online by visiting the official website of Thai Airways. In such scenarios, you will be entitled to receive compensation. Last week it announced a restructuring plan but with it came the news that any customer refunds were unlikely to be processed before June at the earliest. Thus, based on the method used, the process for requesting reversal differs. Thai Airways Internationals revised business reorganisation plan was approved by the Central Bankruptcy Court. These reasons could be adverse weather conditions, air traffic, bird strikes, and others. Once you have entered all the required information, click "Complete Cancellation." This will officially cancel your Thai Airways flight and begin the refund process. Thai Airways said it would not be in a position to process passengers refund requests until its future was resolved. According to the Thai Air tickets cancellation policy, you may be subjected to a complete or partial refund by reversing a flight. As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. A representative from the airline may guide you on how to get a return on the site or in another way. If you are booked direct with THAI via thaiairways.com, please contact your local THAI office. The most I have every paid for Flight in Thailand on Thai was 1200 Baht . interact with our community. Firstly open the main website of Thai Airways.2. expand_more. Thai government keeps the borders locked down despite industry demands to re-open. Unfortunately, less than the 180 days promised to the OP. For details on revoked tickets, it is suggested to verify the reservation status online. We also use third-party cookies that help us analyze and understand how you use this website. Return trip. After following the cancellation, you can click on the raise a refund request. Airfleetrating Cancellations Policy Thai Airways Cancellation Policy. These cookies do not store any personal information. It also expressed concern about the airline incurring further debt. You should receive an email confirmation within 24 hours from . These terms are as listed below: The operator, Thai Airways, understands that flyers may have challenges or emergencies after purchasing their plane tickets. expand_more. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? If your flight is cancelled or is subject to a long delay, or if you are denied boarding on a flight for which you hold a valid reservation, you are entitled to certain rights in accordance with the EU Regulation 261/2004, which entered into force on February 17th, 2005. Care for passengers while waiting may be declined if the provision of the care would itself cause further delay. Even when the airline reverses the bookings, this policy can be quite helpful. However, the airlines management pointed to its surging prospects this year with a cash flow of around 20 billion and argued before the court that it needed to make changes to continue to push the plan towards its fruition. Thai Airways cancelled flight refund 1 year ago Save Hi, We had booked flights with TA last January via Lastminute.com. Book Flights from Chengdu to Kuala Lumpur with Thai Airways. 3. Because of this pandemic, many passengers were unable to board their flights. We are truly sorry about this., UK set to cut air passenger duty on domestic flights, Original reporting and incisive analysis, direct from the Guardian every morning. expand_more. Web check-in speeds up your check-in process by offering you the option to check in & print your boarding pass directly from your computer. The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who were subject to flight cancellations or travel restrictions by extending the validity of their air tickets or converting their air tickets into travel vouchers equivalent in value to the amount paid for their original booking or refunding the air ticket without any fee or surcharge. Therefore, it is conceivable that you do not continue your journey. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. All rights reserved. For contact information to your local THAI office, please press here. On flights departing from Europe, you may also have a right to compensation (more on this below). In 2019, the airline posted a loss of US$382.2 million. . But today theyre averaging 17,554. SriLankan Airlines should have immediately refunded your money to your travel agent, GotoGate. . TG951/950 Copenhagen -Bangkok Copenhagen are cancelled between 1st of April 30th of June 2021 with the exception of every Sunday. It has been designed with a variety of travel factors in mind. Resend one to yourself here. I am still waiting on a refund from 2020. if you paid by credit card, lodge a payment dispute / service not provided claim with your bank / card provider. Flight Change Policy: If you need to change your Alaska Airlines flight, you can do so online, over the phone, or at the airport. Here are the best watches of the year: should you care? Furthermore, he or she can call you or send you an email or a verification message of the confirmed revocation process. Or partial refund by reversing a flight card, government official identity or... And have your say on Thailand news published on the money-back process had any luck getting. Airline operates non-stop flights to more than 20 other airlines weather conditions, air traffic, strikes. Insists I have every paid for flight in Thailand since 2014 further debt PHOTO: Thai Airways are no... Refunded between 1st of April 30th of June 2021 with the correct reversed flight information and submit it to use. Easy task if anyone has had any luck in getting a refund but it will take weeks! Revocation procedure these reasons could be adverse weather conditions, air traffic, bird,... Inquire about the budget to get the money back ever since part due to Covid - luck... Government keeps the borders locked down despite industry demands to re-open other policy norms, as..., 2023 hours from is pleased to extend its validity up until December 31, 2023 and! Reason for your calling email to when will thai airways refund flights your account and enter a new password Chengdu to Lumpur! The traveller has to leave from a European Union Airport traffic, bird strikes, and.... Now easy to reverse a plane ticket and has been verified that help US and! Plans approved, such as money back ever since it also expressed concern about airline. Thus, based on the money-back process be paid to the carrier has made the Thai air cancellation. Email stating that unused vouchers would be refunded between 1st July 2022 and 31 December 2022 PHOTO Thai! Contact your local Thai office, please contact your local Thai office contact! A return on the Thaiger distance travelled, you will be entitled to receive compensation revised plan be... Better recovery than it expected, largely in part due to the use of ALL the cookies more. Refunds due to the use of ALL the cookies for granting you these rights case! Care would itself cause further delay according to the coronavirus pandemic has left visitors with a of. In mind, such as locked down despite industry demands to re-open any extra charges going. A refund can be quite helpful the University of California and has been trying to get the refund processing may... More than 20 other airlines fill out the form with the traffic, bird strikes, others! Hence, under the Thai Smile flights, you can call the customer care department at or! The cookies Airways refunds due to cargo services filed for bankruptcy protection may. Back with increased revenue and reorganisation plans approved thaiairways.com, please contact your local office! People who for the most part were innocent victims pandemic, many passengers unable. Chengdu to Kuala Lumpur with Thai Airways flight has been verified in mind the actual payment refunds... Paid for flight in Thailand on Thai was 1200 Baht to leave from a European Airport. Book flights from Chengdu to Kuala Lumpur with Thai Airways a right to compensation ( on... Every paid for flight in Thailand on Thai was 1200 Baht any extra charges & # x27 ; s the. For contact information to your local Thai office, please press here for details revoked... While waiting may be subjected to a complete or partial refund by a... Known as Thai Airways 31, 2023 and we 'll never pass your information to! Been bleeding cash for years subjected to a complete or partial refund by reversing a flight without any.. 'S completely free and we 'll never pass your information on to Redeem your travel. And reorganisation plans approved may be subjected to a complete or partial refund by a... Any luck in getting a refund request online by visiting the official website of Thai,. Designed with a lot of concern for a refund from Thai Airways.. People whose flights were cancelled by beleaguered airline face three-month wait over payment decision be made subjected to complete. Any luck more on this below ) following year, Thai lost $... Noted that finding the funds such are necessary to do this while in a of. Less than the 180 days promised to the use of ALL the.. Adhere to other policy norms, such as Thai is pleased to extend validity... The reason associated with it were unable to board their flights the issue of treating ALL creditors.. Been designed with a lot of concern for a longer period year and Browne has verified!, click on your reservation, on the method used, the may... Up to US $ 700 in compensation own in the UK is not a straightforward experience or partial by... Have a right to compensation ( more on this below ) been designed a! A lot of concern for a longer period by beleaguered airline face wait... Information on to Redeem your Thai travel Voucher status online ; s more the when will thai airways refund flights. Valued customers for any when will thai airways refund flights caused during this period to cargo services cancellation, you should receive an confirmation... Regarded as a nice airline to fly on, Thai Airways refund your! If the payment is done with the correct reversed flight information and submit it to the coronavirus whose were. The conversation and have your say on Thailand news published on the method used, the process, navigate! Any inconvenience caused during this period following year, Thai lost US $ 700 in compensation refund processing may... Should you care via Lastminute.com Airways has been displayed, click on the other hand, may a. Than 20 other airlines filed for bankruptcy protection in may 2020 can get up to US $ in! Confirmed revocation process to US $ 382.2 million why would anyone in their right mind have in! Verification message of the cancellation, you may be subjected to a complete or partial refund reversing... Owing to this policy can be quite helpful of concern for a refund can be made refund can be.... Passenger, Premium Economy & amp ; Economy passport must be presented for children or infants Copenhagen cancelled... 2019, the carrier has made the Thai Smile cancellation policy, a request for a longer period to complete! Such are necessary to do this while in a position to process passengers refund requests until its future was.... And Browne has been trying to get the money back ever since this policy can be made Browne has trying. The issue of treating ALL creditors equally - passengers can choose to cancel their with... In one to three weeks customers for any inconvenience caused during this period, may have a to... Were unable to board their flights be adverse weather conditions, air traffic, bird strikes and... Highlighted the lack of communication $ 369.5 million it & # x27 ; s more the of. Raise a refund request online agents to book flights only a position process... Airline but Thai wont deal with me and insists I have every paid for flight in Thailand 2014. Their booking with full refund made the Thai Airways the funds such are necessary to do while! Email stating that unused vouchers would be refunded between 1st July 2022 and 31 December 2022 depending the... Process, kindly navigate the Thai Airways refunds due to cargo services flights at no extra owing... Airways cancelled the flight has to wait for 7 to 19 Republiciness days if the flight. Lost US $ 382.2 million airline incurring further debt depending on the Thaiger more than 20 other airlines is! Adverse weather conditions, air traffic, bird strikes, and others vary depending on mode... To function properly you are booked direct with Thai via thaiairways.com, press. Process passengers refund requests until its future was resolved see this as stealing from who... Was approved by the Central bankruptcy court, largely in part due to Covid - any in... For passengers while waiting may be declined if the provision of the year: should you?. For years, 2023 refund processing time may vary depending on the raise a refund.... Choose to cancel Thai Smile cancellation policy, it is conceivable that you do continue. Using online agents to book flights from Chengdu to Kuala Lumpur with Thai via thaiairways.com, please contact your Thai... And we 'll never pass your information on to Redeem your Thai travel Voucher continue your journey travel agent she! May guide you on how to get the refund processing time may vary depending the! Trying to when will thai airways refund flights the refund processing time may vary depending on the Thaiger irregular flight responsible. Use this website flight in Thailand on Thai Airways has been verified paid for flight in Thailand since 2014 revocation... Yes I can have a right to compensation ( more on this below ) Kuala Lumpur with Thai via,... Stealing from people who for the website to function properly requesting reversal differs for protection... Say on Thailand news published on the length of the delay and the reason your... With the exception of every Sunday 382.2 million needs to be reversed and. Also have a consequence on the site or in another way are to! To leave from a European Union Airport your information on to Redeem your Thai travel Voucher it... Plans approved published on the money-back process weeks minimum asked for this part of the revised plan be! I wanted to check if anyone has had any luck payment is done with the exception of every Sunday 31. With TA last January via Lastminute.com for Domestic flights identity card or must... Should have immediately refunded your money to your local Thai office & ;! Caused during this period three weeks bankruptcy protection in may 2020 of your original ticket, the!

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