On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. Viking River Cruises review: Ocean Cruise to South America. The link is there to save you from having to hunt it down on their website. Does Cruise with Confidence protect airfare? Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. I didn't want any FCC credits, so I'm happy I got all my payments back. Sailings of a different length than the original voyage will be prorated. Why is it suggested to add CruiseCare at the time of booking? These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. Without TA involvement I would also be shouting at Celebrity for clarification. If your cruise has been cancelled. Sailings of a different length than the original voyage will be prorated. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. This would gain X some brownie points I am sure! The popular Bravo . You will be able to leave a comment after signing in, By Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. When does myGlobal Suspension or Cruise With Confidence FCC expire? celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. We will not cover any change fees for nonrefundable air or air purchased independently. I'll update when we get either. This is way out of final payment so it would be 100% refund. I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. We canc March 11 for our April cruise. Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. Please note this policy does not apply to guests booked on chartered sailings. Move their 2021 sailing to 2022 to retain their current rate and promotions. Please confirm so that we may annotate your policy. What Happens If There Is a Cruise Price Drop After Booking? Unfortunately here in the UK, we have no other option. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. Guests booked on that sailing received an. Started August 27, 2021, By We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. <> You will be responsible for any additional charges, such as an increase in the air fare. How are Non-Refundable Deposit bookings impacted by this policy update? Celebrity customer service for existing reservations can be reached. . Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. Featured review. What sailings qualify for Cruise with Confidence? Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. I guess I should have asked if I had to go thru. Guess I'll check with them tomorrow. Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived. Q. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? There are detailed posts onother threads..If I find mine, I will copy and paste. How can I change the price or promotion on my booking under the Best Price Guarantee? Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? . We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. Guests booked on SL or ML series ships may choose another ship in either series. In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. I had the same type of incorrect date on my cruise. Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. I got a refund of every dime. Refunds will be processed to the original form of payment. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. Multiple FCCs may be applied per guest within the same reservation. The terms of the FCC offered to a contracted group may not be the same. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. All Rights Reserved. If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. 154. Nothing new from X on our credit card! Cruise With Confidence is available through March 31, 2022 on sailings departing on or before 9/30/22. I called just after X canceled our B2B for early April. No response or refund from Celebrity. I do believe that having a refundable deposit help speed things along with my refund. Health & Safety Update. Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! Who will receive notification once a Future Cruise Credit is issued? Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. No response or refund from Celebrity. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. After completion I copied a pop up notification but nothing like an auto response from Celebrity. Checked with TA and was told to check with them after 30 days. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Certain promotions will be excluded from the policy. There is no need to call to initiate the process. I was told 14 days when I applied for the cash rather than a FCC but am not holding out for this. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. What kind of compensation will they receive? I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> My clients are uncertain about confirming the booking. We used the link in the email to request refund instead of FCC. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. For bookings made outside of the United States and Canada, a different cancellation policy may apply. P&O Cruises Cancellation Information; Information about available Future Cruise Credits; Frequently asked questions relating to Coronavirus cruise changes; New flexible cancellation policies from the cruise lines; To check your booking status, please visit our My Booking portal. A division of Royal Caribbean International, has suspended all cruises worldwide through April,. 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