I am worried about the cost-of-living crisis, Requesting adjustments to the PIP assessment, Planning your journey to the PIP assessment, How to claim travel expenses for your PIP assessment. someone helps or encourages you to go out. Around one in five (22 per cent) of claimants were joined by someone to support them on the call, most commonly a family member (18 per cent). This document/publication is also available on our website. For example, LCWRA claimants may be more likely to have a particular health condition which could be the underlying reason for their choice of channel. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. Additionally, claimants who reported mobility conditions were more likely to know they could have support in this way than those without mobility conditions. The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. Once the questionnaire is returned to DWP, the claimant is referred for an assessment with an assessment provider (AP) if a decision cannot be made via a paper-based review. Ask if you can make an audio recording of the assessment. Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. Just over three quarters (76 per cent) of claimants agreed that they were able to explain to the assessor how their condition affected their daily life. In a reasonable and attainable time: Does it take you a lot more amount of time to do the activity than it would take most people. Discussion or interview and questions: The Health Professional will ask you questions about how your mental health concern impacts your daily life. Its based on the results of over 250 responses to our readers survey which is still open. Other reasons included wanting face-to-face contact (24 per cent), questions not being tailored to claimants circumstances (21 per cent) or general discomfort or emotional difficulties undergoing the assessment (19 per cent). How much Universal Credit can I get for mental health? should she ring pip and update them about this they make a decision?england Cost-of-living crisis and your mental health. The PIP survey was conducted between 14th July 2nd August 2020 with new and repeat claimants who had taken part in a telephone assessment for PIP between April and May 2020. Others had no strong preference. The survey then went on to discuss video calls as an option. PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. Around one in ten (13 per cent) said they had no preference. Seven per cent of claimants said they found the assessment tiring or needed to take breaks. Preference was, however, highly associated with the outcome of the assessment. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing Do be advised that the 'DWP' call handlers are not PIP advisers. Most of these variables only predicted preference for telephone or face-to-face appointments, and not for video appointments, in a three-way choice model. Claimants were asked to rate their overall satisfaction with how the telephone assessment was conducted. You will also be qualified with this kind of benefit when you are aged 16 and over. Be yourself; you want them to see you how Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. Weighting refers to statistical adjustments that are made to survey data after they have been collected in order to improve the accuracy of the survey estimates. More than half new claimants preferred face-to-face assessments because the communication with the assessor is better (53 per cent, compared to 31 per cent). Notably, two fifths (41 per cent) of new PIP claimants reported to have had face-to-face assessments for health-related benefits in the past. Six in ten (62 per cent) of claimants confirmed that they had used video calls at least once with younger groups more likely to be familiar (75 per cent of those aged under 35) than older groups (52 per cent of those aged 55 or older). hello. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. 30 September 2020 at 8:04AM in Disability money matters. You will need to contact the assessment provider and request a home assessment. You can score enough points and get either the daily living part, the mobility part, or both. Nearly one third of claimants (31 per cent) were joined by someone to support them on the call, most commonly a family member (24 per cent). Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. In this brief blog, we have talked about PIP assessment questions on mental health, what the PIP assessment is for, the procedure of the PIP assessment, and more information about PIP assessment questions on mental health. The threshold was set at the 95 per cent level of statistical significance, meaning we can be 95 per cent sure that any difference we find in the survey data represents a difference in the claimant population. Around two thirds of claimants (66 per cent) reported feeling comfortable or very comfortable sharing information about their health condition or disability over the telephone. TW9 4DU The points in PIP for mental health is 8 and 11 points to make you eligible and qualified for this kind of benefit program. We explain the following PIP tips: When you receive your PIP assessment appointment letter, you can check with your assessment provider that your assessment centre has everything you require to make you feel more comfortable. Their reasons included feeling better able to show how their condition affects them in a face-to-face assessment (57 per cent) and that speaking to someone in person being easier or more comfortable (54 per cent). Over one in eight felt it would help them show the effects of their condition (15 per cent) or simply felt they were used to video calls (13 per cent). All interviews were conducted via telephone and lasted around 25 minutes. The Department for Work and Pensions (DWP) commissioned NatCen Social Research to conduct two surveys to examine the claimant experience of telephone assessments and to gauge preferences for using telephone, face-to-face or video for assessment on an ongoing basis. They do send out text messages for appointments yes. Ask for any adjustments that would make the assessment less stressful: for example, you can request an open room if you struggle in confined spaces. Report: Once your PIP assessment with questions on mental health has finished, these health professionals will make a report discussing which PIP descriptors apply to you and elaborate on their reasoning. Of those who made suggestions one in ten (10 per cent of) claimants stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. Six in ten (62 per cent) of those who were undergoing a reassessment expressed a preference for telephone assessments compared to around four in ten (41 per cent) of those with a new claim. PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and someone goes out with you. PIP assessment questions on mental health, find it difficult to do regular tasks or get around because of a physical or mental illness which you can make a claim whether you get help or support from another person or not, have found these things challenging for 3 months and expect it to remain for another 9 months, typically be living in England, Scotland or Wales when you register, have lived and stayed in England, Scotland or Wales for at least 2 years, unless youre a refugee or an immediate family member of a refugee. You can score enough points and get either the daily living part, the mobility part, or both. Most commonly this was in a letter (71 per cent), and nearly one in four claimants (24 per cent) reported receiving a telephone call. Claimants who had gone on to be placed in the LCWRA group and those undergoing a reassessment were more likely to have sought support. Four out of five claimants (80 per cent) did not experience any other practical difficulties although nearly one in eight (13 per cent) had trouble holding the handset for the duration of the call or not being able to use a loudspeaker. you can't plan a route to an unfamiliar place yourself. What you should say during the PIP assessment. This analysis provides an estimate of the relationship between each of these variables and a claimants assessment preference, while controlling for the other variables included in these models. Of those who did not feel they were able to explain the impact of their condition fully, nearly half (45 per cent) felt that the assessor was not listening, seemed uninterested or was not showing understanding of their condition. In these models, the claimants PIP assessment outcome remained a significant predictor of channel preference even after controlling for all the other variables in the model. Of the 25 per cent of claimants who said they were dissatisfied with the assessment, the most commonly reported feedback was dissatisfaction with the assessors behaviour (38 per cent), including the assessor not appearing to listen, understand or was perceived to be unhelpful or uncaring. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Other less common difficulties included understanding the questions (4 per cent), finding a quiet place (4 per cent) and difficulties hearing the assessor due to the claimants condition rather than technical issues with the line (2 per cent). Those with mental health conditions were more likely to say they found telephone assessments less stressful (54 per cent, compared with 36 per cent of those without mental health conditions). If you would like to know more about DWP research, email socialresearch@dwp.gov.uk. Daisy2016 Forumite. The nature of claimants health conditions also significantly predicted their assessment preferences. This analysis provides an estimate of the relationship between each of these variables and a claimants assessment preference, while controlling for the other variables included in these models. Its based on the results of over 250 responses to our readers survey which is still open. Unweighted base: All claimants (Whether the assessor provided clear explanation, n=1128) (Whether assessor listened and understood claimant n=1134). Those reporting no mental health conditions would feel more comfortable having a video assessment (61 per cent) than those with mental health conditions (52 per cent). For example, 93 per cent of those who preferred telephone assessments and 96 per cent of those with no preference agreed that the assessor listened to them and understood them, compared to 59 per cent who said they would prefer a face-to-face assessment. Claimants were asked whether there were any topics in relation to their condition that they found difficult to talk about over the telephone. Women were also more likely than men to say they would feel nervous (22 per cent compared to 12 per cent). So for example we can estimate the impact of PIP award on channel choice independent of co-factors such as age and health. Women were also more likely to opt for telephone (68 per cent) than men (54 per cent). Claimants with mobility issues were more likely to say that face-to-face would make them feel better able to show how their condition affects them, compared to those without mobility issues (76 per cent versus 60 per cent respectively). A multivariate analysis of the key drivers of preference for either a telephone, face-to-face or video assessment are presented in the Section on Preference for Assessment Channels. The sample was again stratified by age, gender and assessment outcome drawn randomly within strata to represent the population of claimants receiving telephone assessments during this period. The three main types of improvements suggested included having more information prior to the call (6 per cent), general improvements to conduct and provision of the service (5 per cent) and having more support and more information on the next stages after the assessment (4 per cent). Those with an unknown outcome were far less pronounced in their preferences. Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. Be yourself; you want them to see you how Claimants who reported a mental health condition were significantly less likely to prefer video assessments than those who did not report a mental health condition. Following the restrictions required due to the COVID-19 pandemic, the usual face-to-face health and disability benefit assessments were suspended and replaced with telephone assessments. Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. The data was weighted to be representative of age, gender, type of assessment and assessment provider. Claimants were asked if they had previous experience of video calls via laptop, tablet or phone. Nearly two thirds (64 per cent) of PIP claimants were making a new claim for PIP with the remainder undergoing a claim reassessment (where the claimant has migrated from DLA), a planned intervention (where DWP has scheduled a review of the claim) or unplanned intervention (as a result of a change of circumstances such as change in health). WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. Claimants were also asked whether they experienced any other practical difficulties during the call. Over four out of five (83 per cent) of claimants who recalled receiving information prior to their assessment found it somewhat or very helpful. someone goes out with you. to intervene on your behalf. Most claimants (87 per cent) experienced no technical difficulties during the call. The National Archives The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. The most common reasons among those who preferred a face-to-face assessment included feeling that they would be better able to explain their condition, finding it easier or more comfortable to speak to someone in person, communicating more easily and being able to build rapport with the assessor. With this choice of video introduced, claimants who had originally expressed a preference for a face-to-face compared to telephone assessment were most likely to stick to their view (83 per cent of this group continuing to say that was their preference) whilst those previously preferring a telephone assessment were more likely to shift view with 77 per cent continuing to choose a telephone assessment and 16 per cent switching to choosing a video assessment. Those with mental health conditions were also more likely to select these reasons (55 per cent, compared to 40 per cent of claimants without mental health conditions). This analysis was used to explore how individual characteristics impact claimants likelihood of preferring different assessment channels. PIP telephone assesment today. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Of the small number who did not feel able to explain their condition clearly, nearly four in ten (38 per cent) cited issues with the assessor not listening, seeming uninterested, or not understanding them. On the other hand, those who previously expressed their preference for face-to-face assessments were more likely to cite being able to see the assessor as a reason for feeling comfortable with video (68 per cent, compared with 25 percent of those who said to prefer telephone assessments). Views on the assessor were also highly associated with the claimants stated preference for assessment mode. Younger claimants were more likely to have used video calls (83 per cent of those aged 35 or younger) than older claimants (47 per cent of those aged 55 or older). Tell us how often this happens and how it affects you. As with the regression analysis for claimant preference between two channels, only the assessment outcome was a significant predictor of claimants preference from a choice of three channels. Nine per cent of claimants also reported having a general discomfort discussing information over the telephone but identified no specific topic. However, as we examine later, preferences for the mode of assessment were also highly associated with the outcome of the claim. PIP telephone assesment today. The most common reasons for feeling comfortable with this assessment mode included being able to see the assessor whilst staying at home and being able to give visual evidence of health conditions. Nine in ten (90 per cent of) claimants were satisfied that the assessor called on time and 95 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. You dont become too concerned about the word severe since anxiety and distress can appear different in severe expressions in affected people. Those who preferred a face-to-face assessment reported a range of reasons, the most common being that they would be better able to explain their condition, finding it easier/more comfortable to speak to someone in person, could communicate more easily and build rapport with the assessor. Nearly all claimants across both surveys (PIP 90 per cent, WCA 89 per cent) recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. You can ask for an adjustment of your appointment date for your PIP assessment with questions on mental health by calling your assessment provider using the contact number in the appointment letter. This kind of assessment will result in you winning or not getting the benefits that you might be entitled to if you have been proven to be incapable due to your mental health condition. Over three out of four (78 per cent) also agreed that the assessor listened to them and made sure they understood what the claimant was saying. Some also consulted a social worker or support worker (4 per cent), a charity or support group (2 per cent), JCP (2 per cent) or Citizens Advice (2 per cent). Simply use the buttons below to share on your social network. This allows us to compare how likely individuals are to favour each assessment channel depending on differences in one particular variable of interest, while holding the other factors in the model constant. Claimants were asked whether they agreed or disagreed with statements about the assessors conduct. The health professionals will be reviewing your PIP form once you reach the assessment centre. WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). The remainder were added to a group awaiting a face-to-face assessment (once COVID-19 restrictions allowed) rather than be deemed fit for work or fit for work-related activity on the basis of a telephone assessment (hereafter referred to together as claimants awaiting further assessment). Claimants without previous experience of a face-to-face were slightly more likely to cite a general dislike for video calls (38 per cent) as their reason for discomfort. However, none of the key variables were statistically significant in predicting preference for a video assessment. This suggests that, when controlling for the factors used in this model, claimants within an unknown outcome, were no more likely to favour either telephone or face-to-face assessments. Even with the letter, the DWP can still turn down a paper-based It is paid to make a contribution to the extra costs that people may face because of their condition or disability to help them lead independent lives. Men were also more likely to prefer a telephone assessment, but not to the same extent as women. They had 45 per cent predicted probability of preferring telephone and 35 per cent face-to-face but this difference was not statistically significant. poppy123456 Community member Posts: 38,820 Disability Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. 'S mental health below to share on your social network PIP form you... Contact the assessment centre your options are to wait, or both with statements about the word since! 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