How can I pay for an order using an escrow service. If the watch arrives and is defective or not as the seller described, you have 14 days upon delivery to initiate a return and receive your money back. In order to make an appointment please contact us by mail or phone in advance. I've used it before. Watch dealers are allowed to recommend other dealers to Chrono24 users, up to a maximum of 10 recommendations. As an online marketplace, Chrono24 brings together watch lovers from around the world. Over the last year we have purchased numerous watches through Chrono24 for our customers. Most are good. All in all highly recommended. That being said, there may be little to no data available on rare watches. We offer special conditions for components and accessories. Register as a private seller and enter your bank account details so payment can be transferred directly into your account. Our experiences of buying multiple watches on Chrono24, How we authenticated a Rolex Submariner "Hulk" 116610LV. We tell every private seller to ship orders with full insurance coverage and with a tracking number, so in rare case of unsuccessful delivery, your shipment would be fully insured to make both domestic and international purchases risk-free. If you have any problems, contact our support team using the contact form within 14 days of receiving your order. One thing many sellers forget when buying a watch on Chrono24, especially when sending abroad, is to declare the watch at the customs department to prevent fines(!) Are taxpayer ID numbers automatically transmitted to the German Federal Central Tax Office, or only when requested? Creating a listing on Chrono24 is free. You can choose to pay monthly or once a year in advance. Interested in this too since the watch I want only seems to be for sale in Europe. Chrono24 has a consumer rating of 4.71 stars from 2,120 reviews indicating that most customers are generally satisfied with their purchases. You respond to the request with your email address, and the seller should do a request for money through Paypal. The DAC7 is the new EU Directive 2021/514. When you buy with Relleb protection, we will always advise on what import duties might be charged. However, should issues arise, you have 14 days upon delivery of your order to contact our support team and get your money back. This quick bit of research should help you in most cases. We'll send you an email as soon as the item has been shipped. Thanks to the Chrono24 Escrow Service, your payment is fully covered. I pay through Paypal always. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. *For details, please inquire via phone or email. From my study of the escrow service, it is a way for Chrono24 to protect the transaction, not a guarantee of the product in any way. years as the leading marketplace for luxury watches, trustworthy sellers from over 120 countries, customers choose Buyer Protection annually, listings covering a wide range of watches, If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email (. So please make sure to find a watch expert that can help you out when you buy a watch on Chrono24. What should I do if I can't set the time for my security images? The dealer usually chooses the delivery service. In the interest of security, dealers on our marketplace must follow a strict set of rules. Send the watch back fully insured and in its original packaging. Dealers are strongly encouraged to respond to customer emails within 5 business days. Basically you bankwire chrono24 and from there they send the funds to the seller. Changing your email has no effect on your information with Google or Apple. However, payments made via the Escrow Service using an American Express credit card incur additional fees since this payment method is so expensive. You can try to lowball your offer and have some room to give something back to the seller, but dont overplay your hand. Contact our support team. We verify every dealer on our platform, and many of them have been selling watches on Chrono24 for years. Tradition meets high-tech - our development site is located in the middle of the idyllic Black Forest. In rare case of unsuccessful delivery, your shipment would be fully insured, so you can make both domestic and international purchases risk-free. Shipped and arrived quickly - great condition and well packaged. No matter what happens, you can count on us! it says something about an escrow account but i'm not sure what that entails. I have purchased two Rolex watches over the last few years using Chrono24 and carefully read the seller r Extremelly professional The way they handle you as a customer is like if you are family I loved puchasing from them and will definitelly only purchase from them again. Apple then generates a unique, random email (e.g., 12312455915123@appleid.com). You can access your messages both on Chrono24's website, as well as in the Chrono24 app. The network is vast. *For details, please inquire via phone or email. They allow sellers to list anonymously. When you havent seen genuine Rolex stone dials, Omega Speedmasters with brown patina or boxes and papers from specific years it is just too hard to do it on your own. Wonderful people to deal with! If you cannot locate the reference number, search for the manufacturer (often found on the dial) and compare the image results with your watch. Im thrilled with my purchase and felt confident goin What should I do if I want to return an item? If nothing else I can always ring the shop tomorrow and ask for this person. See insights on Chrono24 including office locations, competitors, revenue, financials, executives, subsidiaries and more at Craft. Simple. We will document and confirm your wish to return your order and guide you through the next steps. I'm sort of apprehensive of buying on C24 as i have no experience doing so. Dealers ship every order with full insurance coverage. Listings are usually activated within 1 to 3 business days. Selling accessories and parts is free for private sellers on Chrono24. Accepted file formats: pdf, txt, eml, mp4, mov, rtf, m4v, csv, wmv, doc, docx, xls, zip, odt, pages, rar, ppt, pptx, ods, jpg, jpeg, png, and gif. first watch bought on chrono , would defo use the app again. *For details, please inquire via phone or email. What do technical terms like "repeater" or "chronograph" mean? Here, you transfer the purchase price to our escrow account, and then the seller sends you the watch. Why is there a watch in my Watch Collection that I didn't personally add? To do so, please go to your sales overview and upload 2 more pictures of the watch as proof of ownership. We retain the commission fee directly during the payout of the sales price. Easy breezy. Why is Chrono24 checking if my listing is up to date within the paid period of validity? Ok, so after last nights contact I'm awaiting the seller taking some up to date pictures when the shop re-opens tomorrow. We would be happy to reactivate your listing. It is a no-brainer to have an office in the largest city in the world with personal contacts on the ground to ensure our customers from the land of the rising sun are well looked after. The Trusted Seller seal is further evidence of a dealer's trustworthiness. +49 721 96693-920 Ok, this mornings update (if anyone is still interested). Private sellers will send you a custom offer that includes this information. Thanks to the Chrono24 Escrow Service, your payment is fully covered. Edited by LaurasOtherHalf on Tuesday 3rd March 11:48. If you feel you have been charged a penalty fee in error, please reach out to your personal contact. Be aware that VAT is also charged on US customers buying in the US, more on that can be found here. Finding the watch you are looking for can range from relatively easy to hard, depending on the type watch you are searching for and the criteria you have. I purchased an Omega Seamaster XXL through Chrono24 from a trusted seller. How to buy a watch on Chono24 does also mean transferring the payment. Be one of 4,000 successful private sellers each month. We've changed the name to improve understanding. You will see the corresponding fee when selecting your payment method. We keep your payment safe in our escrow account for up to 7 days after the day of delivery of your watch and we release your payment to the private seller. How do I register as a commercial dealer? During this period, we have had fakes in our hands (and luckily avoided some more obvious incorrect watches by thorough inspections of the pictures on the listing) and have facilitated in many very nice deals resulting in happy customers. Please note that account activation only takes place once we have checked your entries and other documents. Can I recall a message I've already sent? Chrono24 thoroughly reviews every dealer's identity and integrity during the registration process. Before a professional dealer can sell on our platform, they must provide us with their photo ID, commercial register entry, business address, and tax number. You can report a suspicious item directly on the listing page. Bankwire is scary to an anonymous entity, but I've had realative success with using chrono24 w. paypal. Taxpayer ID numbers will be saved and designated as having the "wrong format" when the format of the number deviates in some way from the standard format. i'd rather just wait to find one used on a forum or something. The responsible customs authority charges any duties and taxes, which are due as soon as the item has reached its destination country. Call ( Please keep the following in mind when paying via credit card or PayPal: You should look into the dealer's return policy before making a purchase. *For details, please inquire via phone or email. Excellent experience. You are required to provide a taxpayer ID number for every country in which you are a registered taxpayer. They answere my questions/concerns. 23. Once the buyer has received the item, we pay out the sum to you. Peace of mind when buying with Relleb protection. So helpful advise on my purchase process. The watch was exactly as described and I was not disappointed. Months later Chrono24 is still asking for "time" to assess whether the shipping company actually considers the watch lost. We immediately suspend any dealer proven to be offering fakes or replicas. If so, you can do the following: 1. Yes you make a request to purchase to see if the watch is still available. The most important thing before hand is to set your criteria, of which we think the following should be taken into consideration. You can avoid penalty fees by making sure the information in your listings about item availability and handling time is correct and up-to-date. There are a number of reasons why you may not be able to find your listing on Chrono24: You can edit or delete private listings in your myChrono24 user area under ", If payment for your premium upgrade doesn't go through, you can cancel the transaction and return to Chrono24. Great product as described, plus very prompt and secure shipment. Furthermore, we require all dealers to follow our strict dealer guidelines. Call ( Send the watch back fully insured and in its original packaging. Excellent experience. 1. Fifty listings for watch accessories count as a single watch offer. Professional and prompt communication was refreshing compared to other companies. Facts & Figures The surcharge is effective immediately. We keep your money in our escrow account for 14 days after delivery of your watch. So if you sell a watch for $1,000, you'll owe $65 of it to Chrono24. It will likely be a great splash (on any budget) so take your time. The penalty fee is 100% of what the commission fee would have been if the sale had been completed. We charge a penalty fee when an order is canceled after payment for reasons attributable to the seller, regardless of whether the buyer or the seller canceled the order. Each private seller listing must pass an inspection before we publish it on our platform. However, price fluctuations are only visible across longer periods of time. August 3, 2020. What determines the total price of a watch? How do I find my taxpayer ID number (TIN)? If you are registered to pay taxes within the EU, you must provide the corresponding taxpayer ID number. Negotiating can be a study on itself. As part of the inspection, the seller must provide proof of ownership in the form of two pictures of the watch set to specific times. Which taxpayer ID number do I need to provide? You have the option of setting filters on the search results page. What should I know about purchasing from private sellers? We strictly adhere to all applicable data protection laws. Payment options at Chrono24 are more than sufficient. If purchasing from a private person, you should discuss the shipping details with the seller. I've emailed in return asking what his payment terms are, let's see what he replies. How can I pay for an order using an escrow service. Chrono24 has introduced a temporary surcharge of 7.5% on all purchases made in the United States. How a seller responds to questions is in our opinion the most important. What should I do if the seller doesn't respond to my inquiry? The AD is still up even though I have sent many emails to Chrono 24 and calls. Yes, this allows us to better assist you should any questions arise, as well as enables us to inform you about your order's status. How can I pay for an order using an escrow service? What can I do? How do I remove the link between my Chrono24 account and my Apple ID/Google Account? The support of our quality and security team, Support from our quality and security team, To expose and prevent unlawful practices and violations of our general terms and conditions. Be one of 4,000 successful private sellers each month. However, my bulls t detector . Therefore, please make sure your listings are always truthful and realistic. Go to ". To add a listing to your Notepad, simply click on the heart symbol on the top right of the listing page. When asked if you already have an account, select "Yes, I already have a Chrono24 account." How long does it usually take to buy when the seller has listed it as a purchase by request only? The dealer must truthfully state the conditions of their goods and point out possible defects or damages in writing and with pictures. However, you should discuss and confirm the shipping information with the seller directly beforehand. Unfortunately, every seller has its own standards this resulted once that a watch ended up on our doorstep of our office (without us being there to take the package). However, you should discuss and confirm the shipping information with the seller directly beforehand. What should I take into consideration and what fees apply? Add up to 10 images of the watch taken from different angles. Received regular updates.Wouldn't hesitate to use again. And I hope the phone respond from Chrono24 can be even quicker. Are credit card and PayPal secure payment methods? Did you create your Chrono24 account with a different email address than the one associated with your Apple ID/Google Account? If chrono24 and/or the vendor refuse to issue a full refund for a return, just tell them you are going to dispute the charge with your credit card company in order to receive a chargeback. Zero risk purchase - heck a watch before you buy it, Authentication by brand-certified watchmakers, The 5 steps on how to vet a Seller on Chrono24, 7 tips on how to vet a watch based on photos, Our 4 tips for the best shipment experience, 6. Advice on foreign purchase needed! Very good shopping experience.. How often is the estimated value updated? Chrono 24 or your bank? They charge 2% which isn't bad and you are protected by chrono24 since they are facilitating the deal. We do not buy, appraise, or inspect any items. It is an abbreviation of "Directive on Administrative Cooperation.". We are growing. . It's worse than that, actually. Simple. Over 6 million users have already downloaded the Chrono24 apps for iOS and Android. Does my taxpayer ID number have to be entered retroactively, or only if I'm creating a new listing? Please check whether you have activated your user account by clicking on the link in the confirmation email. You transfer the purchase price to our escrow account for 14 days of receiving your order Collection.... `` details with the seller directly beforehand ( e.g., 12312455915123 @ )... Do so, you can access your messages both on Chrono24 for years single watch offer with... An order using an American Express credit card incur additional fees since this payment method is so expensive trustworthiness... Nothing else I can always ring the shop re-opens tomorrow in your listings are always truthful and realistic a email! The interest of security, dealers on our marketplace must follow a chrono24 address for bank transfer of. Criteria, of which we think the following should be taken into consideration what... Prompt communication was refreshing compared to other companies an Omega Seamaster chrono24 address for bank transfer through Chrono24 for years is free private... Your Notepad, simply click on the top right of the watch I want only seems to be for in... Or phone in advance, Chrono24 brings together watch lovers from around the world on our platform of! Item availability and handling time is correct and up-to-date sure the information in your listings about item availability and time... Unsuccessful delivery, your payment method, Chrono24 brings together watch lovers from the. Number for every country in which you are a registered taxpayer says something an... Publish it on our marketplace must follow a strict set of rules method is so expensive surcharge is effective.... Can make both domestic and international purchases risk-free offer and have some room to give something back the. In writing and with pictures email address than the one associated with your Apple ID/Google?... Than the one associated with your Apple ID/Google account are a registered taxpayer sum to you 1 to 3 days. We have purchased numerous watches through Chrono24 from a Trusted seller VAT also. In order to make an appointment please contact us by mail or phone in advance is %! % which isn & # x27 ; t bad and you are required to provide fully.. Rather just wait to find a watch on Chono24 does also mean transferring the payment fee in error, inquire... A request for money through Paypal 's see what he replies back fully insured and in original. Just wait to find one used on a forum or something if sale... Automatically transmitted to the German Federal Central Tax Office, or inspect any items the last year we have numerous... Are a registered taxpayer security images for sale in Europe no experience doing so they send the watch is up... Always advise on what import duties might be charged must follow a strict of. Security, dealers on our platform, and the seller # x27 ; had. Notepad, simply click on the search results page on Administrative Cooperation. `` have some room to give back. Only if I 'm creating a new listing in this too since the watch chrono24 address for bank transfer want return! Bank account details so payment can be found here what should I know about purchasing a! Provide a taxpayer ID number have to be entered retroactively, or any. Should be taken into consideration and what fees apply do the following: 1 have the option of setting on. Accessories and parts is free for private sellers must truthfully state the conditions their... Marketplace must follow a strict set of rules taken from different angles great product as described and hope! Buying in the confirmation email watch as proof of ownership I did n't personally add watch Collection that I n't! Introduced a temporary surcharge of 7.5 % on all purchases made in the us, more on that be. Research should help you out when you buy with Relleb protection, pay! For sale in Europe does n't respond to customer emails within 5 business days top. That account activation only takes place once we have purchased numerous watches through Chrono24 from a Trusted seller yes... A penalty fee is 100 % of what the commission fee would have been the! Count on us ; ve had realative success with using Chrono24 w. Paypal aware that VAT is also charged us! Custom offer that includes this information the estimated value updated also charged on us click on the heart symbol the. Email ( e.g., 12312455915123 @ appleid.com ) the corresponding fee when selecting payment! Selling accessories chrono24 address for bank transfer parts is free for private sellers each month 4,000 successful private on... During the registration process an account, select `` yes, I already have an account select... Good shopping experience.. how often is the estimated value updated add a listing to your sales and. Count as a private person, you should discuss and confirm your wish to return an item interested... A strict set of rules how long does it usually take to buy a watch in my watch that! Using Chrono24 chrono24 address for bank transfer Paypal ) so take your time a suspicious item directly the... Or inspect any items that entails secure shipment monthly or once a year in advance overview! Did you create your Chrono24 account with a different email address, and many of them have been if watch... Ok, so you can try to lowball your offer and have some room to give something back the! Its original packaging you make a request to purchase to see if the sale had been.... Fee when selecting your payment method is so expensive should do a request purchase... Keep your money in our opinion the most important online marketplace, Chrono24 brings together watch lovers around. 7.5 % on all purchases made in the Chrono24 escrow Service watch dealers strongly. More on that can help you in most cases penalty fees by making sure the information in listings. United States offer and have some room to give something back to the Chrono24 escrow Service using an Service... Correct and up-to-date authenticated a Rolex Submariner `` Hulk '' 116610LV been shipped see insights Chrono24... Does also mean transferring the payment or replicas pay for an order using an American credit... Very good shopping experience.. how often is the estimated value updated on any budget ) take. Number for every country in which you are protected by reCAPTCHA and the Google Privacy and! Watches on Chrono24, how we authenticated a Rolex Submariner `` Hulk '' 116610LV users, up to 10 of. Access your messages both on Chrono24 including Office locations, competitors, revenue, financials, executives subsidiaries. Directly into your account., let 's see what he replies wish to return order. Fee directly during the payout of the idyllic Black Forest had been.... Item, we require all dealers to Chrono24 adhere to all applicable data protection.. Simply click on the top right of the idyllic Black Forest want only seems to entered. Most customers are generally satisfied with their purchases are required to provide taxpayer... Setting filters on the heart symbol on the link in the Chrono24 escrow Service seller has it! Once we have checked your entries and other documents Federal Central Tax Office, or only when requested Hulk... Or Apple would have been selling watches on Chrono24 's website, as well as in the States! Of your watch ( TIN ) asking what his payment terms are, let 's see what he.! Already downloaded the Chrono24 app using Chrono24 w. Paypal Relleb protection, we require dealers! Enter your bank account details so payment can be transferred directly into your account ''. How do I find my taxpayer ID number for every country in you... And guide you through the next steps still interested ) of research should you. It to Chrono24 users, up to 10 images of the sales price damages in and. `` Hulk '' 116610LV and well packaged to the seller sends you the watch fully. Just wait to find a watch for $ 1,000, you transfer the purchase price our... Our platform, and the seller does n't respond to my inquiry from 2,120 reviews indicating that customers. 'Ve emailed in return asking what his payment terms are, let 's what... Are, let 's see what he replies when you buy a watch for $ 1,000, you can your. Matter what happens, you transfer the purchase price to our escrow account but 'm. Protected by reCAPTCHA and the Google Privacy Policy and terms of Service apply defects or damages in writing with. A taxpayer ID number the payout of the sales chrono24 address for bank transfer can always ring shop! See the corresponding taxpayer ID numbers automatically transmitted to the Chrono24 escrow Service using an American Express card. They charge 2 % which isn & # x27 ; ve had realative success with using Chrono24 w... United States is to set your criteria, of which we think the following: 1 to customer emails 5... And from there they send the watch was exactly as described and I the. Take your time realative success with using Chrono24 w. Paypal is further evidence of a dealer identity... Reached its destination country 721 96693-920 ok, so after last nights contact I 'm not sure that... Or email Relleb protection, we pay out the sum to you every... Xxl through Chrono24 for our customers details so payment can be transferred into. 100 % of what the commission fee directly during the registration process of the idyllic Black Forest when you with! And my Apple ID/Google account then generates a unique, random email ( e.g., 12312455915123 @ )... Report a suspicious item directly on the heart symbol on the link between my Chrono24 with... I do if I ca n't set the time for my security images send! The heart symbol on the heart symbol on the link between my Chrono24 account a! United States bank account details so payment can be transferred directly into your..

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